Ceryse Chauvin
Wichita Falls
Summary
Detail oriented Patient Access Representative with extensive medical service background and strong work ethic. Excellent communication skills and empathetic nature enabled achievement of positive outcomes. I am a self motivated individual who is able to adapt to the fluctuating demands of the market place.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative,II
United Regional Health Care System
01.2018 - Current
- Collect all Home Health paperwork and processed them.
- Receive patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Reviewed and corrected claims errors to facilitate smooth processing
- Daily Deposit for the URPG clinic
- Secured patient information and confidential medical records in compliance with HIPPA privacy rule standards to protect patent's privacy.
- Training Staff ( OnBase and EPIC changes if needed)
Authorization Specialist
United Regional Health Care System
01.2017 - 01.2018
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Medication Authorizations for multiple departments
- Insurance Referrals for multiple departments.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Prepared distributed denial letters, detailing reasons for denial and possible appeal measures.
- Reached out to insurance carriers to obtain prior authorizations for testing and procedures.
- Verified eligibility and compliance with authorization requirements for service providers.
- Input all patient data regarding claims and prior authorizations into system accurately.
Patient Access Representative
United Regional Health Care System
10.2015 - 01.2017
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Balanced deposits and cred card payments each day.
- Used EPIC to schedule appointments.
- Preformed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
Certificate of CNA Course Completion - CNA
Vernon College
Wichita Falls, TX05.2014
High School Diploma -
Burkburnett High School
Burkburnett, TX05.2003
Skills
- Appointment Scheduling
- Attention to detail
- Insurance Knowledge
- Patient Assistance
- Patient Care
- Able to multi-task under any conditions
- HIPPA Compliance
Accomplishments
URHCS Difference Maker Award- 2018
Certification
CHAA, Certified Healthcare Access Associate
Timeline
Patient Access Representative,II
United Regional Health Care System
01.2018 - Current
Authorization Specialist
United Regional Health Care System
01.2017 - 01.2018
Patient Access Representative
United Regional Health Care System
10.2015 - 01.2017
Certificate of CNA Course Completion - CNA
Vernon College
High School Diploma -
Burkburnett High School
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