Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cesali Gutierrez

Maple Shade Township

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Demonstrates strong analytical, communication, and teamwork skills. Understanding of client needs and sales closing rates with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Sales Associate

Team Toyota of Princeton
09.2024 - Current
  • Confident in cold calling costumers/internet leads
  • Offered tailored test-drives based on customer preferences to enhance their decision-making process.
  • Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
  • Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
  • Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
  • Conducted thorough market research to stay informed on industry trends and competitor offerings.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Utilized Reynolds and Reynolds (CRM software) to manage leads, track communication, and improve overall client interactions.
  • Go beyond to help other team members with different parts of sales
  • Take responsibility over everything within areas of accountability regardless of the outcome
  • Work with team to collaborate
  • Providing follow up customer service experience that people remember enough to provide referrals that is efficient and quick from start to finish

Restaurant Waiter

Tommy's Tavern and Tap
07.2023 - 08.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions and recommended items including specials and dietary requirements..
  • Ability to work in a fast-paced environment.
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Friendly and approachable with a positive attitude
  • Excellent communication and interpersonal skills
  • Strong attention to detail and multitasking skills.
  • Process payments, including cash, credit card, and other forms of payment.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Restaurant Server

Tacos El Tio
06.2022 - 07.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Strong interpersonal skills to engage with a wide range of customers and create a positive dining experience.
  • Handling customer complaints, addressing special requests, and resolving issues quickly.
  • Experienced hospitality professional with a strong background in customer service, team leadership, and problem-solving.
  • Established rapport with regular customers, fostering loyalty through exceptional service.

Bartender

On The Border Restaurant
09.2019 - 06.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Excels in creating a welcoming environment and providing immediate attention to customers' needs.
  • Ability to engage with people, create rapport, and handle customer complaints.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

High School Diploma -

Cherry Hill West
Cherry Hill, NJ
06-2019

Skills

  • Customer service

  • Teamwork and collaboration

  • Time management

  • Problem-solving skills

  • Multi-tasking strength

  • Listening skills

  • Excellent people skills

  • Relationship building

  • Outgoing personality

  • Verbal/written communication

  • Cash handling accuracy

  • Upselling

Timeline

Sales Associate

Team Toyota of Princeton
09.2024 - Current

Restaurant Waiter

Tommy's Tavern and Tap
07.2023 - 08.2024

Restaurant Server

Tacos El Tio
06.2022 - 07.2023

Bartender

On The Border Restaurant
09.2019 - 06.2022

High School Diploma -

Cherry Hill West

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Cesali Gutierrez