Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Cesar Aguilar

Montebello,CA

Summary

Meticulous Dispatch Supervisor with Santosa Delivery-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills. Dynamic Dispatch Manager with 2 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Amazon Dispatch Manager

Santosa Delivery
06.2021 - Current
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.

Manager

Aldi
03.2018 - 05.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Assistant Manager

CVS Pharmacy
02.2014 - 02.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Associate of Science - CyberSecurity

Rio Hondo College
Whittier, CA
06.2026

High School Diploma -

Montebello High School
Montebello, CA
06.2013

Skills

  • Transportation knowledge
  • Workflow Planning
  • Route Planning
  • Phone dispatch
  • Schedule Coordination
  • Multiple project coordination
  • Staff Training and Development
  • Employee time records
  • Maintenance recordkeeping
  • Effective Communications
  • Critical Thinking
  • Quality Control

Certification

  • [Area of certification Training - [Timeframe]

Reference

Robert Alvarez (Dispatch Manager)- (626) 342-2843

Douglas Mondragon (Aldi Regional Manager) (323) 387-9696

Eric Corona (CVS Store Manager) (424) 387-9696


Timeline

Amazon Dispatch Manager

Santosa Delivery
06.2021 - Current

Manager

Aldi
03.2018 - 05.2021

Assistant Manager

CVS Pharmacy
02.2014 - 02.2018

Associate of Science - CyberSecurity

Rio Hondo College

High School Diploma -

Montebello High School

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