Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Stripe
Mission, TX
11.2023 - Current
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Coached and developed store associates through formal and informal interactions.
Team Leader
Whatabuger
Mission, TX
04.2023 - 09.2024
Developed strategies for problem solving and conflict resolution among team members.
Provided coaching and feedback on employee performance, encouraging professional development.
Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Monitored daily workflow to ensure adherence to established policies and procedures.
Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Shift Supervisor
Corner Bakery Cafe
Mission, TX
10.2021 - 08.2023
Provided on-the-job training to new staff members.
Ensured all safety and sanitation regulations were met throughout the shift.
Conducted weekly inventory of supplies, equipment, and food items.
Monitored staff performance to ensure quality standards were met.