Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CESAR A. PAYANO

Kissimmee

Summary

Experienced professional with a strong background in client relations and customer support. Proven ability to foster collaboration within teams and facilitate effective communication. Skilled in problem-solving, conflict resolution, and adapting to changing client requirements. Recognized for reliability, flexibility, and a results-driven approach in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Mortgage Client Representative

Truist Bank
10.2022 - 09.2024
  • Developed strong relationships with clients by establishing trust and understanding their unique requirements.
  • Streamlined internal processes for efficient client communication, reducing response time significantly.
  • Provided comprehensive product knowledge to clients, enabling them to make informed decisions.
  • Achieved high client retention rates through consistent follow-ups and timely resolution of concerns.

Wheel Technician

HyperSport
01.2022 - 06.2022
  • Being responsible and trained with proper tools to use on the wheels
  • Worked closely with Carvana as they provided the vehicles for us to work on
  • Carefully fixing each wheel while sanding, polishing and painting them
  • Wearing safety equipment at all times
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.

Stagehand

Peloton Cycling Studio
09.2017 - 01.2022
  • Working closely with Production
  • Updating inventory for each studio on items and more
  • Improved safety standards by implementing rigorous checks on all rigging and electrical setups.
  • Restocking items in the instructors' room
  • Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
  • Upheld professional standards of conduct and performance etiquette, contributing to a positive work environment among team members.

Team Member Trainer

Pret A Manger
03.2014 - 09.2017


  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Attended to customer's needs, queries and choices
  • Liaise between the Café staff and the customers as required
  • Monitored inventory and utilized appropriate rotation techniques
  • Ensured compliance of the staff members with the safety, hygiene and quality specifications as applicable to Café products
  • Answer telephone inquiries from managers and others, refer calls as appropriate
  • Provides day-to-day staff support in the store
  • Performs miscellaneous job-related duties as assigned

Education

Associate degree - Liberal Arts Diploma

Hostos Community College
BRONX, NY
01.2012

High School Diploma -

DeWitt Clinton High School
BRONX, NY
01.2007

Skills

  • Goal-Oriented
  • Teamwork and Collaboration
  • Relationship Building
  • Attention to Detail
  • Time Management
  • Microsoft Word (10 years)
  • Microsoft Excel (5 years)
  • Google Sheets (5 years)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Mortgage Client Representative

Truist Bank
10.2022 - 09.2024

Wheel Technician

HyperSport
01.2022 - 06.2022

Stagehand

Peloton Cycling Studio
09.2017 - 01.2022

Team Member Trainer

Pret A Manger
03.2014 - 09.2017

High School Diploma -

DeWitt Clinton High School

Associate degree - Liberal Arts Diploma

Hostos Community College

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CESAR A. PAYANO