Cesar A. Peña

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

• Wastewater Treatment Operator
• Basic Water Operations
• Forklift
• OSHA 10-Hour Construction Course
• First Aid/CPR/AED for Laborers
• Certified Flagger
• Qualified Rigger/Signal Person
• Trenching Excavation Training
• U.S. D.O.T Hazmat
• APNGA Portable Nuclear Gauge Safety
• Community Emergency Response Team

• Microsoft Expert, Apple Master, Mobile Department Customer Service Representative, Best Buy, Houston, TX, 02/01/16, 10/01/16, Provided customer service and assisted customers with account set up, product setup and installation. Assisted customers in purchasing new computers, tablets, phones, and printers. Made recommendations on products, services, and upgrades available. Responsible for meeting daily revenue goals for individual performance and store department. Provided trainings for fellow employees on new products. Knowledge of POS Register Program, BEAST Activation Program, and Core Blue Activation Program.
• Assistant Manager, Johnston & Murphy, Houston, TX, 07/01/14, 10/01/14, Managed store sales, supervised employees. Inventory management; shipping and receiving.
• Warehouse Manager, Perfect Touch, Houston, TX, 05/01/13, 07/01/13, Supervised the activities of workers engaged in receiving, storing, and setting up materials for events. Directed and coordinated event activities of business; Interfaced with customers and other vendors.

• Fitness Center Staff, Crossing Branch YMCA, Woodlands, TX, 03/01/17, On Call, Monitored the clients in the fitness center; instructed clients on how to properly use exercise equipment. Provided supervision, safety, and maintenance of the fitness room. Tracked equipment usage.
• Welcome Center Staff, Westland Family YMCA, Houston, TX, 02/01/08, 10/01/08, Handled Membership Services; created new accounts; responded to all member and community inquiries. Assisted with orientation and supervision of the Community Service Program. Reviewed and processes Financial Aid scholarship program.
• Membership Lead / Welcome Center Staff, Tacoma-Pierce County YMCA, Tacoma, WA, 02/01/05, 05/01/06, Supervised Welcome Center Staff; trained, supported and motivated employees. Prepared building and accounting safe for daily opening; tracked and monitored morning accounting transactions. Handled Membership Services; created new accounts; took member payments; answered account questions.
• Building Supervisor, Tacoma-Pierce County YMCA, Tacoma, WA, 02/01/05, 05/01/06, Supervised Building Staff; handled all problems in relation to members, staff and building operation maintenance. Ensured a safe work environment for all employees and members; took steps to prevent accidents and injuries. Wrote incident and accident reports; point of contact for law enforcement; first responder. Translated and interpreted Policies and Procedures in written and verbal form in Spanish.