CESAR ARANA

• Directed catering services, orchestrating culinary experiences that enhanced client satisfaction and event success.
• Spearheaded meal prep initiatives, ensuring consistent quality and taste of Michy's Kitchen Inc products, contributing to brand loyalty.
• Oversaw creation of guilt-free desserts, reinforcing company's commitment to health-conscious offerings while appealing to target market.

• Oversaw financial stability through effective management of income, cash flow, and expenditure.
• Implemented financial systems and managed budgets to enhance process efficiency.
• Compiled and analyzed financial reports for strategic planning, supporting staff and promoting collaborative communication.

Field Asset Manager (CDF Group)

▪ Review and audit financial records such as bank statements, cash receipt journals, and sales documents to ensure compliance with repayment terms
▪ Ensure timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, disputes, program changes, and opportunities
▪ Collect all funds due to Wells Fargo and conduct repossessions if needed
▪ Oversaw commercial portfolios exceeding $25M, ensuring repayment compliance and
financial accuracy.
▪ Strengthened client relationships, proactively managing accounts and reducing
delinquency rates by 15%.
▪ Executed field audits, asset recovery operations, and client financial reviews to safeguard
portfolio integrity.
▪ Worked collaboratively with multidisciplinary teams to support program goals

Business Consultant (Merchant Services)

• ▪ Outside sales representative responsible for developing new merchant processing relationships with mid-market businesses using the consultative selling approach
  ▪ Acquire new merchant services relationships through referrals from Wells Fargo client managers as well as prospecting external sources such as association relationships, centers of influence and vendor relationships among others
  ▪ Educate and execute complex sales initiatives by aligning our business solutions, technology and electronic payment services which meet our client’s needs, including, POS systems, data analytics, cloud applications, virtual payment technology, payment encryption and tokenization, workforce management, search engine optimization etc.
  ▪ Worked collaboratively with multidisciplinary teams to support program goals.

Business Banking Specialists

• ▪ Responsibilities included providing a broad base of financial and credit services to customers consisting of business loans, merchant services, payroll, deposited-based accounts, credit, investment and fee-based products all while reaching monthly goals of 100% customers' business
  ▪ Maintained high scores of performance records through exceptional customer service skills, attention to detail and thorough daily follow-up procedures
  ▪ Managed customer portfolios, cross-sold appropriate products and services Wells Fargo offers to its customers

▪ Lead, managed and developed a team of approximately 30 PVPs for Outbound Consumer Sales Department including the consistent delivery of sales goals, excellent customer service and other key departmental initiatives
▪ Identified, implemented and maintained best sales practices throughout the team and department to ensure consistent coaching of our sales process, recipe for success, policies and guidelines
▪ Planned and facilitated daily team meetings with a clear agenda, vision, goal and motivation needed to ensure the attainment of all goals and objectives
▪ Designed and implemented team plans, contests and incentive programs to motivate and inspire my team towards our goal while promoting a supportive, positive and competitive working environment
▪ Monitored, coached and drafted plans to help individual team members maximize productivity, refine sales skills and exceed their personal and professional goals

▪ Oversaw the day to day operations of the team
▪ Worked closely with 40 brokers to provide relevant, timely needed information; this includes customer face-to-face interactions as well customer inquiries as needed.
▪ Responsible for hiring, training and motivating employees; controlling costs; managing daily logistics and consistently exceeded customer expectations
▪ Cold called and profiled prospective clients to better ensure pipeline