Hi, I’m
CESAR ARAUJO ANGULO
Summary
Customer service representative with 5 years of experience supporting logistics operations (inbound and outbound) to enhance team performance and maximize customer satisfaction by actively responding to customers request for services and any additional information linked to our company process.
Overview
17
years of professional experience
Work History
Ryder LogisticsNewark
Customer service Representative
01.2019 - 02.2024
Job overview
- Responsible for ensuring that customers enquire are resolved at first point of contact, and taking decisions within established company procedures for each enquiry
- Duties:
- Complete the system dock set up by using HSX -XDOCK-MAERSK programs linked to the outbound process of Macys freight
- Monitor with team leaders the status of trailers in door, and the complete dock set up for next day according to customer and ops plan
- Coordinate with Macys manager of transportation carriers assigned to DCs in outbound doors for the next month’s according to the new monthly schedule
- Manage of Adena system related to inbound -outbound process of Acco account freight
- Notify by email and calls to OTR -RAIL carriers of loaded trailers (Macys) and unloading/empty containers (ACCO) ready for pick up
- Provide daily reports (yard reports, outbound reports, and production report) to our customers and management
- Train and assist entry level customer service representatives by providing support and helping them improve their communication and multitasking abilities.
WhiplashNewark, New Jersey
General Laborer
01.2012 - 12.2018
Job overview
- Assist manager, co-workers, and vendors with their day-to-day operational requirements
- Document and report on all damaged product using appropriate paperwork and procedures
- Oversee integrity and accuracy of all products leaving the warehouse during active shifts
- Fulfill up to our customer orders daily and ship them while under strict deadlines and heavy workloads.
R. Siskind GroupSecaucus, New Jersey
Warehouse Receiver
11.2010 - 02.2011
Job overview
- Performs merchandise inspection
- Assisting in physical inventories
- Assists with bin location upkeep and the physical inventory
- Perform departmental activities per standard operating procedures
STADIUM PAINTINGNew York
Assistant supervisor
01.2007 - 11.2010
Job overview
- Order and deliver material for the different indoor and outdoor company painting projects
- Coordinate with supervisors’ work schedule of job duties, responsibilities and location of painters
- Explain coworkers work orders or instructions from supervisors or homeowners to determine work requirements
- Help cover surfaces with drop cloths or masking tape and paper to protect surfaces during painting projects
- Immediately and respectfully respond to customers’ requests, report customers complain to immediate supervisor and assist in resolving such complaints.
Education
New Jersey City University
BS from Accounting
2018
University Overview
Hudson County Community College
AA from Accounting
2016
University Overview
Skills
- Customer Service
- Business operations
- Client Relation
- Communication
- Multitask
- Strategic thinking
Timeline
Customer service Representative
Ryder Logistics
01.2019 - 02.2024
General Laborer
Whiplash
01.2012 - 12.2018
Warehouse Receiver
R. Siskind Group
11.2010 - 02.2011
Assistant supervisor
STADIUM PAINTING
01.2007 - 11.2010
New Jersey City University
BS from Accounting
Hudson County Community College
AA from Accounting
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