Summary
Overview
Work History
Education
Skills
Timeline
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Cesar Arriola

New York,NY

Summary

Highly motivated and results-driven Engineering Supervisor with proven experience in team leadership, property maintenance, and guest satisfaction within the hospitality industry. Experienced in hands-on maintenance, including electrical, plumbing, and painting, coupled with a strong background in customer service and retail management. Dedicated to maximizing operational efficiency and improving the overall guest experience.

Overview

11
11
years of professional experience

Work History

Engineering Supervisor

Fairfield Inn & Suites
09.2023 - Current
  • Supervise a maintenance team, delegating tasks and providing on-the-job training to ensure all repairs are completed efficiently and to high standards.
  • Directly impact guest satisfaction scores by prioritizing and rapidly resolving maintenance issues in guest rooms and common areas.
  • Manage daily preventative maintenance schedules for all critical building systems to minimize downtime and costly repairs.
  • Oversee inventory of parts and supplies, ensuring the engineering department is consistently equipped to handle routine and emergency maintenance.

Mobile Expert

T-Mobile, Wireless Vision LLC.
08.2022 - 06.2023
  • Consistently exceeded company sales goals by offering tailored products and solutions based off their needs and preferences.
  • Resolved complex customer issues regarding devices and accounts, resulting in positive service experiences.
  • Managed daily store operations, including managing store money count and daily deposits, ensuring financial accuracy and security.
  • Provided an excellent customer service experience, reinforcing brand loyalty for every customer.

Crew Member

Trader Joe's
08.2019 - 12.2021
  • Ensured customers are satisfied on a daily basis by providing a quick, courteous, and knowledgeable checkout experience.
  • Operates the cash registers on a daily basis and maintained high levels of product knowledge to share.
  • Managed floor stock, ensuring the shelves are stocked at all times and bagging groceries with care.

Bus Paraprofessional

Tempositions
09.2018 - 06.2019
  • Responsible for assisting with the transportation of students with special needs.
  • Assisted the school bus driver in the safe transportation of my student to and from school.
  • Was alert to all activities that may occur on the bus with my student and assisted the driver in maintaining control of my student on the bus.
  • Assisted my student to and from their house and made sure he has all his belongings.

Hospitality Manager

Dig Inn
12.2015 - 04.2018
  • Managed morning/night shifts, overseeing staff performance and service quality.
  • Handled all customer complaints and was responsible for making sure the store was clean and the customers left satisfied.
  • Managed financial operations, including opening and closing registers and counting money in cash drawers to ensure the amount is correct.

Dishwasher/Porter

Just Salad Macy's
11.2014 - 02.2016
  • Performed food preparation, including chopping salads.
  • Maintained cleanliness of the store & helped with keeping the store presentable by changing signs, light bulbs, etc..

Education

Associate of Science -

TCI College of Technology
Manhattan, NY
05.2012

Skills

  • Technical: Facilities Maintenance, Preventative Maintenance (PM), Inventory Management, Property Inspection
  • Supervisory: Team Leadership, Training & Development, Task Delegation, Operational Oversight, Customer Service, Guest Relations
  • Language: Bilingual (English/Spanish)
  • Certifications: Certified Food Handler's License

Timeline

Engineering Supervisor

Fairfield Inn & Suites
09.2023 - Current

Mobile Expert

T-Mobile, Wireless Vision LLC.
08.2022 - 06.2023

Crew Member

Trader Joe's
08.2019 - 12.2021

Bus Paraprofessional

Tempositions
09.2018 - 06.2019

Hospitality Manager

Dig Inn
12.2015 - 04.2018

Dishwasher/Porter

Just Salad Macy's
11.2014 - 02.2016

Associate of Science -

TCI College of Technology

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