CESAR ASCARRUNZ
KEW GARDENS,US
Summary
Dynamic and results-oriented management professional with extensive experience in the hospitality, retail, and service sectors. Proven ability to lead teams, optimize operations, and enhance customer experiences through effective leadership and strategic planning. Skilled in driving sales growth, improving efficiency, and fostering professional development within teams. Adept at building and maintaining strong relationships with stakeholders to achieve organizational goals and deliver exceptional outcomes.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
BARTENDER
SSP AMERICA-JFK AIRPORT
Queens, US
09.2022 - 01.2025
- Managed bar operations, including inventory control, staff scheduling, and financial reconciliation
- Enhanced guest experiences by crafting innovative cocktails and fostering a welcoming atmosphere
- Trained team members on customer interaction techniques, boosting service standards
- Maintained cleanliness and compliance with health and safety regulations
CUSTOMER SALES ASSOCIATE
Hudson News-JFK AIRPORT
Queens, US
07.2022 - 12.2022
- Delivered exceptional customer service, leading to increased sales conversions and loyalty
- Advised customers on product selections, resulting in higher customer satisfaction and engagement
- Maintained adherence to safety and operational protocols, ensuring a secure retail environment
RETAIL SALES LEADER
Dicks Sporting Goods
Queens, US
08.2021 - 07.2022
- Supervised a high-performing sales team, providing training to enhance product knowledge and service delivery
- Executed merchandising strategies, elevating store presentation and driving customer engagement
- Resolved customer concerns promptly, improving overall satisfaction scores
- Collaborated with management to streamline operations, enhancing workflow and team efficiency
Assistant Manager
Petco
Queens, US
11.2019 - 07.2021
- Effectively explains training techniques, demonstrates product benefits, and provides clear guidance to pet owners, enhancing customer confidence and satisfaction.
- Adept at addressing customer concerns, resolving hesitations about training investments, and demonstrating the value of professional dog training services.
- Skilled at engaging pet owners to understand their specific training goals, recommending tailored training programs, and upselling relevant products or services.
- Expertise in developing trust with pet owners, fostering long-term client relationships, and ensuring repeat business through exceptional service.
Customer Service Representative
Circle K
Beaufort, SC
06.2018 - 10.2019
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Crew Trainer
McDonalds
Beaufort, SC
01.2016 - 06.2018
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
Education
High School Diploma -
Battery Creek High School
Beaufort, SC 09.2015 - 06.2019
Associate of Applied Science -
LaGuardia Community College
Long Island City, NY 10.2024 - Current
Skills
- Store Management
- Team Leadership
- Sales Strategy
- Customer Service Excellence
- Inventory Management
- Process Optimization
- Conflict Resolution
Affiliations
- Volunteer at an animal shelter, ensuring the cleanliness and well-being of cats while monitoring their health and behavior. Assisted in matching cats with potential adopters by providing guidance and information to help them find the right pet.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Associate of Applied Science -
LaGuardia Community College
10.2024 - Current
BARTENDER
SSP AMERICA-JFK AIRPORT
09.2022 - 01.2025
CUSTOMER SALES ASSOCIATE
Hudson News-JFK AIRPORT
07.2022 - 12.2022
RETAIL SALES LEADER
Dicks Sporting Goods
08.2021 - 07.2022
Assistant Manager
Petco
11.2019 - 07.2021
Customer Service Representative
Circle K
06.2018 - 10.2019
Crew Trainer
McDonalds
01.2016 - 06.2018
High School Diploma -
Battery Creek High School
09.2015 - 06.2019
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