Cesar Aviles
Trenton,NJ
Summary
Dynamic Merchandise Coordinator with a proven track record at HomeGoods, excelling in strategic merchandise planning and customer service. Enhanced inventory efficiency and drove sales through innovative displays and seasonal promotions. Adept at team supervision, fostering collaboration, and optimizing processes to elevate customer satisfaction and operational performance.
Overview
12
12
years of professional experience
Work History
Merchandise Coordinator
HomeGoods
11.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Streamlined inventory management processes for improved efficiency and reduced waste.
- Supported marketing initiatives by designing engaging window displays that showcased current promotions or new arrivals.
- Assisted in the planning and execution of seasonal promotions, driving increased foot traffic and sales revenue.
- Acted as liaison between production, delivery and merchandising teams.
- Assist the frontend team with price verification, price deductions and checking out customers in a timely manner.
General Merchandise Expert
Target
08.2024 - Current
- Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
- Improved customer satisfaction by providing excellent service and addressing inquiries efficiently.
- Collaborated with team members to achieve daily goals, promoting a positive work atmosphere.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and baller to move and dispose of carboard boxes.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Commercial Roofer
White Vista LLC
07.2023 - 07.2024
- Provided expert guidance on suitable roofing materials based on building specifications and climate factors.
- Adhered to all safety practices for personal and team protection.
- Developed strong client relationships through exceptional service and professional demeanor.
- Removed and disposed of old roofing materials.
- Oversaw subcontractor teams to maintain adherence to project timelines and quality standards.
- Translation to spanish speaking crew members.
Team Leader
Everise Guatemala Limitada
11.2021 - 07.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Operation Supervisor
VXI Guatemala
04.2019 - 10.2021
- Enhanced operational transparency with implementation of advanced reporting systems, providing real-time insights to stakeholders.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
Sales Agent
World Connection
01.2017 - 12.2018
Customer Experience Analyst
Telus International
01.2014 - 12.2016
Education
High School Diploma -
Liceo Mixto Marquense
Guatemala07-2015
Skills
- Strategic merchandise planning
- Pricing and signage updates
- Space planning
- Customer service
- Cash handling
- Team supervision
- Team building
- Teamwork and collaboration
- People management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Merchandise Coordinator
HomeGoods
11.2024 - Current
General Merchandise Expert
Target
08.2024 - Current
Commercial Roofer
White Vista LLC
07.2023 - 07.2024
Team Leader
Everise Guatemala Limitada
11.2021 - 07.2023
Operation Supervisor
VXI Guatemala
04.2019 - 10.2021
Sales Agent
World Connection
01.2017 - 12.2018
Customer Experience Analyst
Telus International
01.2014 - 12.2016
High School Diploma -
Liceo Mixto Marquense