Cesar Barret
Miami
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Consultant
Florida Blue
02.2017 - Current
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Resolved customer complaints and inquiries in a timely manner.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Recommended process improvements that could enhance sales performance.
- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Provider Relations Specialist
AvMed
10.2014 - 02.2017
- Developed and maintained relationships with providers to ensure quality of care for patients.
- Maintained provider records in accordance with HIPAA guidelines.
- Performed audits of medical claims submitted by providers to ensure accuracy and compliance with established regulations.
- Investigated concerns such as billing and claims questions on behalf of providers.
Customer Service Representative
Preferred Medical Plan
07.2011 - 10.2014
- Assisted customers with benefits information
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Patient Relations Specialist
Jackson Memorial Hospital
06.2004 - 07.2011
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Responded promptly to inquiries from patients regarding billing, scheduling, treatment plans.
- Provided advice and assistance to patients in resolving complaints related to their care.
Customer Service Representative
University of Miami Miller School of Medicine
06.2003 - 06.2004
- Registered visitors in the hospital database
- Assisted visitors with patient whereabouts
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL07.1996
Skills
- Retail Sales Customer Service
- Customer Service
- Upselling and Cross-Selling
- Complaint Resolution
- Product Knowledge
- Consultative Sales
- Product Education
- Problem Resolution
- Sales Closing
- Salesforce Proficiency
Certification
- 215 Florida License
Languages
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Sales Consultant
Florida Blue
02.2017 - Current
Provider Relations Specialist
AvMed
10.2014 - 02.2017
Customer Service Representative
Preferred Medical Plan
07.2011 - 10.2014
Patient Relations Specialist
Jackson Memorial Hospital
06.2004 - 07.2011
Customer Service Representative
University of Miami Miller School of Medicine
06.2003 - 06.2004
High School Diploma -
North Miami Senior High School
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