Cesar Benavides
New York
Summary
Dynamic professional with extensive experience at Swissport USA, excelling in customer service and dispute resolution. Proven track record in building relationships and enhancing customer loyalty through active listening and critical thinking. Adept at managing complex situations and ensuring compliance in import/export processes, driving successful outcomes for clients and stakeholders.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Swissport USA
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
International Account Manager
Van Luin Foods Netherlands B.V
05.2010 - 07.2015
- Negotiated favorable contract terms with clients, securing long-term commitment and generating repeat business.
- Established a strong network of industry contacts through participation in professional associations and conferences, fostering valuable connections within the field.
- Managed a diverse portfolio of accounts across multiple industries while adapting strategies to suit their unique needs.
- Collaborated closely with cross-functional teams to develop and execute successful product launches in international markets.
- Expanded market share with a focus on identifying new business opportunities and cultivating strategic partnerships.
- Conducted regular performance reviews to assess team productivity, offering guidance and support as needed for continuous improvement.
- Mentored junior team members, offering insights and guidance on best practices for international account management.
Import and Export Coordinator
North-West Alliance
01.2003 - 02.2010
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Processed customs declarations and maintained records of customs documents.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
Education
High School Diploma -
Colegio Calasanz
Leon, Nicaragua Bachelor of Arts -
People's Friendship University of Russia
Moscow, RussiaMaster of Arts -
People's Friendship University of Russia
Moscow, RussiaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Paperwork processing
- Dispute resolution
Languages
English
Full Professional
Russian
Native or Bilingual
por
Timeline
Customer Service Representative
Swissport USA
07.2021 - Current
International Account Manager
Van Luin Foods Netherlands B.V
05.2010 - 07.2015
Import and Export Coordinator
North-West Alliance
01.2003 - 02.2010
High School Diploma -
Colegio Calasanz
Bachelor of Arts -
People's Friendship University of Russia
Master of Arts -
People's Friendship University of Russia