Cesar Berrios
Grand Prairie
Summary
Motivated professional with proven track record of providing exceptional customer service, exceeding sales goals, and managing inventory. Possesses excellent communication, problem-solving, and organizational skills. Organized individual experienced in materials management, inventory control, and order fulfillment. Proven record of maintaining accuracy and efficiency in warehouse operations, stocking activities, and recordkeeping. Skilled in operating manual and electric pallet jacks, RF scanners, and other warehouse equipment. Hardworking and reliable materials handling team member skilled in receiving and unloading shipments, verifying inventory and supervising warehouse staff. Demonstrated ability to work in a fast-paced, high-volume environment while adhering to safety standards.
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Dispatcher
JB Hunt Transport
Arlington
07.2024 - Current
- Coordinated daily dispatch operations for efficient transportation management.
- Monitored vehicle locations using GPS tracking systems.
- Communicated with drivers to ensure timely deliveries and address issues.
- Provided training and support to new dispatch staff members.
- Collaborated with team members to improve workflow processes.
- Managed customer inquiries regarding shipment status and logistics needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Participated in team meetings discussing changes in procedures or processes.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Addressed questions, problems or requests for service or equipment.
ONLINE GROCERY PICKUP ASSOCIATE
Walmart
Grand Prairie
02.2023 - Current
- In this Job I would take orders out, sort them, in a fast pace environment
- I would also have to take calls when customers called and needed help, I would also have to translate when delivery drivers who would only be Spanish speakers.
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Arranged merchandise with signage and appealing displays to encourage customer sales.
- Assisted with inventory management by processing deliveries, conducting stock checks, and maintaining accurate stock levels.
- Learned about new products and promotions, staying up-to-date on industry trends to provide informed recommendations to customers
CAP 2 ASSOCIATE
Walmart
Grand Prairie
02.2021 - Current
- I would say I would always try to help my supervisor when I worked here, I would stay late if they needed help and even the store manager would ask me if I could help out in different areas
- I was in a warehouse like environment having to unload trucks, stock, clean the area, sort items.
- Stocked and organized merchandise on shelves to maintain tidy appearance and make store more attractive for customers.
- Unloaded delivery trucks to separate various products into different pallets according to department.
- Used RF scanner to count supplies in stock room and post totals to inventory records.
- Operated manual and electrical pallet jacks to move bulks of merchandise on sales floor for stocking.
- Preserved merchandise presentation by removing damaged goods and signing and pricing merchandise.
- Facilitated customer service inquiries while adhering to company policies and procedures.
- Collaborated with other teams within the organization on initiatives related to process optimization.
Education
IN COLLEGE - CRIMINAL JUSTICE
Tarrant County College
Arlington, TX 08.2023 - 08.2025
Skills
- Microsoft Excel
- Organizational skills
- Phone etiquette
- Spanish
- English
- Pallet Jacks
- Microsoft Word
- Electric Pallet Jack
- Retail Merchandising
- Problem-Solving
- Material Handling
- Lifting and sorting
- Stacking and Staging
- Inventory organization
- Excellent Communication
- Attention to Detail
- Packaging and Labeling
- Written Communication
- Pallet Jack Handling
- Warehouse Organization
- Furniture Moving
- Willing to Learn
- Goal Setting
- Loading and unloading
- Order Picking
- Unpacking merchandise
- Team Collaboration
- Problem-solving abilities
- Warehouse Safety
- Self Motivation
- Time Management
- Warehouse environment safety
- Pallet Jack Operation
- Multitasking Abilities
- Job Planning
- Order picking and processing
- Decision-Making
- Safety Precautions
- Customer service
- Effective communication
- Team collaboration
- Data entry
- Problem solving
- Conflict resolution
- Prioritizing calls
- Dispatch coordination
- Call handling
- Problem-solving
- Verbal and written communication
- Critical thinker
- Attention to detail
- Monitoring field personnel
- Decision-making
- Multitasking and organization
- Workflow prioritization
- Record keeping
- Tracking systems
- Active listening
- Training new hires
- [Software] proficiency
- Driver communication
- Multitasking
- Training and development
- Reliability
- Teamwork and collaboration
Languages
Spanish, Bilingual
Timeline
Dispatcher
JB Hunt Transport
07.2024 - Current
IN COLLEGE - CRIMINAL JUSTICE
Tarrant County College
08.2023 - 08.2025
ONLINE GROCERY PICKUP ASSOCIATE
Walmart
02.2023 - Current
CAP 2 ASSOCIATE
Walmart
02.2021 - Current
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