Cesar Carreno Castaneda
Phoenix,AZ
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, I significantly enhanced loyalty at PLS Financial Services. Skilled in customer service and critical thinking, I consistently exceeded performance metrics, demonstrating a strong ability to upsell and mentor new hires, ensuring efficiency and profitability across roles.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
PLS Financial Services
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Ensuring Customers personal information is used & Handled correctly.
Dock Worker
Nellis Auction
03.2023 - 05.2024
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Improved productivity by staying up-to-date on industry best practices and adapting techniques accordingly.
Shift Leader
Circle K
01.2020 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma -
MaryVale Highschool
Phoenix, AZ03-2019
Skills
- Customer service
- Loading and unloading
- Positive attitude
- Active listening
- Cash handling
- Critical thinking
- Data entry
- Customer relations
- Customer service focus
- Flexible schedule
- Computer proficiency
Languages
Spanish
Native or Bilingual
Interests
- Electronics and Circuit Building
- I like working with my hands and fixing things
- Auto Repair/Restoration
- Gym Workouts
- Cooking
- Gardening
Timeline
Customer Service Representative
PLS Financial Services
06.2024 - Current
Dock Worker
Nellis Auction
03.2023 - 05.2024
Shift Leader
Circle K
01.2020 - 02.2022
High School Diploma -
MaryVale Highschool
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