Jeannette Castro Castillo
Key Holder/ Sales Associate
Bakersfield,CA
Summary
Successful experience in Customer Service - Management over the last 23 years with a proven track record for exceeding, achieving and maximizing company revenue goals and values. Excellent customer service satisfaction and retention combined with an extensive background in problem solving, team-work, recognized for strong communication and leadership skills in mentoring team members to ensure quality service and success.
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Compassionate Bilingual Nursing Assistant, Hospice Home Health Aid Highly skilled in long-term, in-home healthcare demonstrating a solid understanding of quality patient care, safety, comfort, dignity, reliability and independence. Qualified and exceptionally dedicated in achieving the best hospice in-home care to end-of-life terminal patients maintaining integrity, privacy and confidentiality.
Overview
26
26
years of professional experience
Work History
Notary Public
Self Employed
03.2023 - Current
- Follow proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Administer oath to document signers to obtain affirmation of truth.
- Check documents and identify credentials for all parties.
- Examine documents for accuracy, completion and compliance before notarizing.
Certified Loan Signing Agent
Self Employed
03.2023 - Current
- Assess loan portfolios for compliance with underwriting policies.
- Interact with clients to prepare necessary documentation.
- Develop and maintain relationships with customers, lenders and other third parties.
Key Holder
Estee Lauder
03.2023 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Office Assistant
Capital Income Tax
01.2023 - 05.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
Certified Home Hospice Aide
Hoffmann Hospice
10.2019 - 10.2021
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Comforted family members, offered attentive listening and high level of emotional support.
Home Care Attendant - Homemaker Care Program
Dignity Health- Mercy & Memorial Hospitals
06.2019 - 10.2019
- Provide non-medical, In Home Care and Assistance to Seniors and Disabled Adults
- Provide clients with needed assistance affording them independence, cleanliness, light housekeeping and safety in their home
- Monitor progress, well-being and document any patient health status changes to keep care plan and healthcare team updated
- Interact kindly with patients and families displaying positive companion care, Dementia care, Respite for Families resulting in establishment of long-term, professional relationships
In-Home Caregiver/ Hospice Aid
Arnold- Family
09.2018 - 03.2019
- Assist client with activities daily living bathing/dressing, eating, personal grooming, hygiene, mobility monitoring progress to facilitate independence and self-esteem
- Maintained a clean, safe, comfortable, home environment reducing safety concerns for family members to enhance quality of life
- Always attentive in providing comfort, emotional support to family members during clients final phase with compassion and respect
Private Caregiver
Bertha's Loving Care / Columbus Estates
07.2018 - 03.2019
- Maintained a clean, safe and well-organized patient environment
- Administered medication as directed by physician
- Developed rapport with patients to create a safe and trusting environment for care
- Supervised daily activities and provided assistance when needed
- Monitored progress and documented any status change accordingly to enhance quality of life
- Worked to improve and enhance patient lives through effective and compassionate care
Corporate Office Manager
Body Xchange Health Clubs
08.2007 - 03.2018
- Managed Payroll and Banking for all Club Locations
- Followed up, Assist Club Managers, Members with billing and contract modification concerns
- Recruit, interview and train new hires as well as current staff
- Analyzed departmental documents for appropriate distribution, filing, policies and procedures
- Support Chief Operating Officer with daily operational functions and company representation in court
- Research and update all required materials needed for clubs and corporate office operation
- Developed new process for employee evaluation and performance improvements
- Worked directly with collection agency, billing company and merchants on all corporate, individual needs
Club Operations Manager
24 Hour Fitness
01.1998 - 01.2007
- Manage Department Meetings, payroll, staff performance, schedules
- Recruit and train new hires as well as current staff
- Responsible for Daily Club Walk trough's and Club Cleanliness
- Quickly and effectively solved customer challenges, concerns
- Process Daily Club Deposits, monitor inventory and back stock
- Analyze P&L reports, create game plans for revenue increase, budget cuts for optimal profit margins
Education
Certification - CPR And AED
American Heart Association
Bakersfield, CA2022
Certification - Nursing Assistance
Preferred College of Nursing
Bakersfield, California03.2019
Certification - Home Health Aide
Preferred College of Nursing
Bakersfield, California03.2019
Skills
- Bilingual (fluent in English-Spanish)
- Customer-service oriented, articulate and well-spoken
- Self motivated, deadline driven, extremely organized
- Front-End Operations, Managing Customer Needs, Effective Communication
- Manage Cash Drawer Reconciliation, Bank Deposits, Store Opening and Closing
- Organize, monitor Inventory, cycle counts and Audits
- Payroll Processing, budgeting, data entry
- Inventory, documentation and report management
- Team building leadership, strong verbal communication skills
- Proficient in cash management/Account reconciliation
- Professional phone etiquette and organization skills
- Computer proficiency: Excel, Word, Outlook, PDF,
- Meticulous attention to detail in providing critical care Home Health Care
- Provide companionship and emotional support to patient or families
- Care Plan assessment privacy and confidentiality
- Compassionate committed to providing quality service and professional bedside manner
Timeline
Notary Public
Self Employed
03.2023 - Current
Certified Loan Signing Agent
Self Employed
03.2023 - Current
Key Holder
Estee Lauder
03.2023 - Current
Office Assistant
Capital Income Tax
01.2023 - 05.2023
Certified Home Hospice Aide
Hoffmann Hospice
10.2019 - 10.2021
Home Care Attendant - Homemaker Care Program
Dignity Health- Mercy & Memorial Hospitals
06.2019 - 10.2019
In-Home Caregiver/ Hospice Aid
Arnold- Family
09.2018 - 03.2019
Private Caregiver
Bertha's Loving Care / Columbus Estates
07.2018 - 03.2019
Corporate Office Manager
Body Xchange Health Clubs
08.2007 - 03.2018
Club Operations Manager
24 Hour Fitness
01.1998 - 01.2007
Certification - CPR And AED
American Heart Association
Certification - Nursing Assistance
Preferred College of Nursing
Certification - Home Health Aide
Preferred College of Nursing