Cesar Cordova
Raleigh,NC
Summary
Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base. Customer-oriented general manager with over 30 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
1
1
year of professional experience
Work History
General Manager
Petco
Durham, NC
07.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Store Manager
Tractor Supply Company
Garner, NC
4 2022 - 07.2023
- Developing and coaching ASM, Team Leads and Team Members in all areas with S.M.A.R.T.
- Staffing the store with company resources, developing, neighboring stores and or recruiting.
- Team Member company training (TMS) highest completing percentage in the district.
- Full understanding of P&L and making sure of what is controllable.
- Executing and providing an excellent shopping experience and delivering GURA expectation. Have been able increase our percentage with execution of back house process to allow us to Gura thru busy times of day.
- Increased our High 5 metrics thru strategic merchandising of specific key add ons. Corrected behaviors of Team Members on soliciting add ons with coaching, recognition and role playing.
- Have been able to keep sidewalk standards fresh, full and signed to drive sales and protect the company brand.
- Placed ASM and Team Leads on IDP's for ownership of role responsibilities to maximize their individual potentional.
- Have been able to transfer in product that store does not replenish to be able to offer customer variety and increase sales.
- Doubled YTD store profit in Q4 of 2022 from $150K to over $300K.
- Have been able to increase avaerage basket to over $65 from $56 since taking over the store.
- Have been under payroll since taking over the store by cross training, scheduling under budget within 2% managing payroll daily.
Store Manager
Petsmart
Sunrise, FL
2 2012 - 7 2021
- Developing and coaching all managers in all areas. Assistant Store Leader, Customer Engagement Leader, Merchandise Inventory Leader, Pet Salon Leader and two entry level key holders.
- Staffing the store with company resources and or recruiting.
- Associate training 30/60 day follow up.
- Full understanding of the P&L and making sure of managing what is controllable.
- Executing and provided an excellent shopping experience and delivering customer service.
- Merchanding features based on planograms and company directed planner set weekly and on time.
- Delivering the clarity of intent to managers and associates thru weekly calibration meetings, daily huddles and one on ones as needed.
- Making sure truck process is done as scheduled on a wheels basis.
- Recognition of associates and coaching as needed with follow up.
- Oversee 30-70 associates.
Store Manager
Marshalls
Margate, FL
8 2010 - 1 2012
- Developing my 3 assistant managers to their full potential thru coaching, prioritizing, time management and Individual Development Plans.
- Strategically merchandising features and recognizing trends to deliver sales.
- Delivered a 3.05% shrink with a goal of 3.50% in 2010 and 2.78 this year 2011 by being able to manage controllable expense and increasing sales during 4th quarter. Awards were presented to my store, a first in 4 in 4 years.
- My store was the only one to land payroll on a monthly basis thru strategic planning.
- Customer service complaints zero for the 4th quarter of 2010 and zero for yrs for 2011.
- Positive customer service percentage increases +10% from month to month.
- Average sales has increased over $3.80 from 2010 thru cashier training and presentation of smelling our TJmaxx credit card.
- Part of 5 member management team that assisted in the grand opening of Puerto Rico.
Store Manager (SMIT)
Lowes Home Improvment
Davie, FL, FL
7 2009 - 8 2010
- Customer Service leadership and understanding customers service issues.
- Being able to Coach and Develop over 154 employees thru my Assistant Managers with constant direction and follow up.
- Maitaining a high sense of urgency towards hands-on management.
- Being able drive sales $35M through aggressive band strategic planning.
- Being able to run a profitable store and manage payroll on a weekly, monthly and quarterly basis.
- delivery service had one of the lowest complaints and liabilities during my year.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL06-1986
Skills
- Maximizing profitability
- Team leadership and coaching
- Relationship building and management
- Sales expertise
- Customer Response
- Training and mentoring
- Opening and closing procedures
- Merchandising
- Strategic thinker
- Team Building
- Product and service sales
- Staff training and development
- Goals and performance
- Customer Relations
- Operations
- Staff Management
- Customer Retention
- Quality Management
- Business Development
- Service Quality Improvement
- Sales
- Contract Negotiations
- Advertising and marketing
- Schedule Management
- Vendor Sourcing
- Operations Oversight
- Program Administration
- Business Administration
- P&L Management
- Branding
- Account Management
- Workflow Planning
- Customer Relationship Management
- Financial Administration
- Loss Prevention
- Distribution Management
Accomplishments
- Store of the Region multiple times.
- Multiple years delivering under or at payroll expenses.
- Developed and Promoted 20 Junior Managers to Store Managers.
References
References available upon request.
Timeline
General Manager
Petco
07.2023 - Current
Store Manager
Tractor Supply Company
4 2022 - 07.2023
Store Manager
Petsmart
2 2012 - 7 2021
Store Manager
Marshalls
8 2010 - 1 2012
Store Manager (SMIT)
Lowes Home Improvment
7 2009 - 8 2010
High School Diploma -
Miami Central Senior High School
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