Cesar Cruz
Clearwater,FL
Summary
At Clearwater Housing Development, I spearheaded a team to elevate dining service quality, enhancing customer satisfaction significantly. My leadership and customer service skills were pivotal in resolving complaints and fostering a positive atmosphere. I implemented a training program that improved staff efficiency and morale, contributing to seamless event execution and optimal inventory management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dinning Room Manager
Clearwater Housing Development
06.2018 - 12.2024
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Assisted in budget development for the dining room department by analyzing past trends and making informed projections for future needs.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Led planning, set up and takedown for special events.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Maintained accurate financial records through diligent tracking of sales data, labor costs, and inventory levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Clearwater High School
Clearwater, FL05.2018
Skills
- Complaint handling
- Customer service
- Food safety
- Leadership trained
- Team management
- Sanitation standards
- Food presentation
- Guest relations
- Payment processing
- Employee scheduling
- Inventory control
- Fine dining experience
- Event planning
- Order management
- Menu planning
Certification
Food handlers certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dinning Room Manager
Clearwater Housing Development
06.2018 - 12.2024
Clearwater High School
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