Cesar De La Cruz
Bronx,United States
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Experienced Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Asylum Applicant
TemPositions
The Bronx, NY
07.2024 - Current
- Clearly and coherently recounting personal experiences of persecution, including specific details about events, dates, locations, and individuals involved.
- Coping with the psychological trauma of past persecution while maintaining composure during interviews.
- Gathering documentation like passports, photos, medical records, and witness statements to support their asylum claim.
- Communicating effectively in the language of the asylum process, either through their own language or with the help of an interpreter.
- Understanding the social and political context of their home country to explain the reasons for their fear.
Community Associate
Medical Staffing Services
East Brunswick, NJ
05.2023 - 04.2024
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Established and created applications for refugees seeking asylum/shelters.
Sales Associate
Foot Locker
Bronx, NY
01.2023 - 09.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Case Manager
Favorite Staffing
The Bronx, NY
11.2022 - 03.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Transitioned clients to different providers based on progress or needs.
- Established and created applications for refugees seeking asylum/shelters.
Sales Associate
AT&T
The Bronx, NY
08.2019 - 08.2021
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Increased purchase amounts by cross-selling with similar products.
Retail Sales Associate
Modell's Sporting Goods
The Bronx, NY
06.2017 - 08.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Created price tags and merchandise signs for new items.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Prepared products by adding tags and readying pallets for restocking.
Education
Airframe & Powerplant - Aviation
Vaughn College of Aeronautics And Technology
East Elmhurst, NY05.2024
Skills
- Decision Making
- Retail Loss Prevention
- Flexible Schedule
- Teamwork and Collaboration
- Problem-Solving
- Store Opening and Closing
- Merchandising Knowledge
- Time Management
- Stockroom Upkeep
- Stocking and Receiving
- Verbal/Written Communication
- Sales Expertise
- Retail Merchandising Expertise
- Relationship Building
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Asylum Applicant
TemPositions
07.2024 - Current
Community Associate
Medical Staffing Services
05.2023 - 04.2024
Sales Associate
Foot Locker
01.2023 - 09.2023
Case Manager
Favorite Staffing
11.2022 - 03.2023
Sales Associate
AT&T
08.2019 - 08.2021
Retail Sales Associate
Modell's Sporting Goods
06.2017 - 08.2019
Airframe & Powerplant - Aviation
Vaughn College of Aeronautics And Technology
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