Cesar De La O
El Paso,TX
Summary
Detail-oriented operations and performance professional with a background in sales, training, and process-driven environments. Experienced in monitoring real-time activity, analyzing performance trends, and coordinating schedules to support service levels and customer experience. Proven ability to translate frontline insights into actionable updates for managers and leadership through clear communication, presentations, and reporting. Highly adaptable, data-focused, and effective in hybrid and remote settings, with a strong track record of compliance, accuracy, and operational decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Sales Representative
Advantage Health
11.2024 - Current
- Monitored real-time performance metrics including call volume, conversion rates, agent availability, and schedule adherence to quickly identify variances from daily targets and take corrective action to protect service levels and customer experience.
- Managed schedule adherence and activity pacing by coordinating breaks, meetings, training blocks, and outreach activity to maintain consistent coverage during peak demand periods.
- Utilized CRM and call-center platforms to track agent activity, customer interactions, and workflow status, ensuring accurate documentation, data integrity, and visibility for leadership in a remote/hybrid environment.
- Served as a frontline point of contact with customers while simultaneously communicating performance trends, volume impacts, and exceptions to managers and leadership, bridging customer experience insights with real-time operational decision-making.
Panelboard Wiring Trainer
Schneider Electric
10.2022 - 10.2025
- Led hands-on training and knowledge-transfer sessions on electrical panel assembly and wiring standards, ensuring accuracy, safety, and consistency across teams while supporting operational readiness.
- Delivered structured presentations and facilitated weekly meetings to review procedures, address quality issues, and align teams on expectations, updates, and best practices.
- Demonstrated and trained personnel on technical configurations (power meters, power supplies, CTs, breakers, and main lugs), translating complex technical details into clear, actionable guidance.
- Maintained compliance with company and industry standards by reinforcing standardized processes, documenting exceptions, and providing feedback to leadership to support continuous improvement.
Sterile Processing Technician
THE HOSPITALS OF PROVIDENCE SIERRA CAMPUS
01.2020 - 02.2022
- Identified and applied appropriate processing parameters and sterilization methods for instruments based on item type, usage requirements, and operational standards, ensuring accuracy and compliance.
- Assembled and prepared instruments, equipment, and containers according to standardized procedures to support cleanliness, functionality, and workflow efficiency.
- Organized and staged tools, equipment, and supplies based on daily schedules and procedural instructions to ensure timely availability and uninterrupted operations.
- Processed and tracked instruments through washing and sterilization cycles, maintaining detailed attention to quality control, timing, and process adherence.
- Managed ordering and restocking of decontamination supplies, monitoring inventory levels to prevent shortages and support continuous operational coverage.
Education
Highschool Diploma -
Franklin High School
06.2015
El Paso Community College
08.2017
Music Production Degree
Icon Collective
10.2016
Skills
- Data analysis & trend identification — skilled in reviewing historical performance data to recognize patterns, anticipate volume changes, and support data-driven staffing and scheduling decisions
- CRM & workforce system proficiency — experienced using CRM and operational platforms to track activity, maintain accurate records, and support visibility in remote and hybrid environments
- Cross-functional communication & reporting — strong ability to communicate clearly with frontline staff, managers, and leadership through presentations, meetings, and written updates
- Process compliance & quality control — proven attention to detail in following standards, documenting exceptions, and maintaining consistency across operational workflows
- Operational judgment & prioritization — strong ability to assess real-time conditions, balance competing priorities, and make timely decisions that minimize disruption and protect performance outcomes
Certification
- Health & Life Insurance License
- Music Production/Audio Engineering Degree
Languages
English
Spanish
Timeline
Remote Sales Representative
Advantage Health
11.2024 - Current
Panelboard Wiring Trainer
Schneider Electric
10.2022 - 10.2025
Sterile Processing Technician
THE HOSPITALS OF PROVIDENCE SIERRA CAMPUS
01.2020 - 02.2022
Highschool Diploma -
Franklin High School
El Paso Community College
Music Production Degree
Icon Collective