Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cesar De La Rosa

Elmsford,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Fedex Express
01.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant Property Manager

A.D. Real Estate Investors
03.2019 - 12.2021
  • Processed security deposit refunds.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Escalated major issues to property manager for immediate remediation.

Perfomance Leader

Delta Airlines
06.2016 - 02.2020
  • Verified passenger documentation to ensure compliance with international travel requirements.
  • Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
  • Collaborated with team members to achieve consistently high-quality customer service standards.
  • Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
  • Increased team productivity by implementing efficient performance tracking systems.

Education

Associate of Arts - Computer Networking

Borough of Manhattan Community College
New York, NY

High School Diploma -

Bayard Rustin Educational Complex
New York, NY
06-2009

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Microsoft Words
  • MIcrosoft excel
  • Powerpoint

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Fedex Express
01.2022 - Current

Assistant Property Manager

A.D. Real Estate Investors
03.2019 - 12.2021

Perfomance Leader

Delta Airlines
06.2016 - 02.2020

Associate of Arts - Computer Networking

Borough of Manhattan Community College

High School Diploma -

Bayard Rustin Educational Complex

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Cesar De La Rosa