Cesar Del Castillo
Fort Mill,SC
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
NMLS ID: 1823272
Completed required OIL - 20 hours
Overview
10
10
years of professional experience
Work History
Operations Support Specialist
Lakeview Loan Servicing
03.2021 - Current
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Reviewed and validated details of loan applications and closing documentation.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Insurance Claims Specialist
RoundPoint Mortgage Servicing
Fort Mill, SC
06.2020 - 03.2021
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Remained updated with latest information related to mortgage products and services being offered.
- Reached out to borrowers to discuss current status and loan workout options.
- Helped customers navigate options to maintain homeownership.
- Provided reinstatement and payoff quotes to clients.
Customer Service Representative
RoundPoint Mortgage Servicing
Fort Mill, SC
08.2019 - 06.2020
- Verified and updated customer contact details in Black Knight System to track requests, document problems and record solutions offered.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote refinance and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Pursued opportunities to boost company profile with customers by providing exceptional support.
Coordinator
IAC Aviation Services
09.2018 - 08.2019
- Managed invoicing and payment processing operations.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Oversaw technical, operational, clerical and customer service support in office environment.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Logistics Coordinator
Crowley Fresh
Miami, FL
05.2017 - 09.2018
- Responsible for billing and receipts preparation.
- Prepared all required shipping documents.
- Coordinate transportation services with third party liner.
- Monitor shipments to guarantee on-time delivery.
- Interface with customers and account representatives.
- Established ongoing relationship with local partnership.
- Resolve problems for customers warehouses & carriers.
- Ensured that quality control & safety guidelines were always enforced.
- Execute marketing efforts to increase business revenue.
- Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing.
- Tracked orders and notified customers of status or potential delays.
- Ensured accurate account invoicing through collaboration with Accounting Department.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Handled day-to-day shipping and receiving, typically overseeing more than 300 packages per day.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Data Entry Clerk
Crowley Logistics
Miami, FL
05.2016 - 05.2017
- Welcomed customers and handled shipping requests.
- Prepared all receiving shipping documents.
- Managed accurate labeling with various packages for storage in the warehouse.
- Entered client information into databases quickly and with minimal errors.
- Responsible for tracking missing or delayed packages.
- Corrected or reported any data entry error to prevent later issues such as duplication or data degradation.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Assisted with the inventory data migration to the new software system.
- Ensured that all computer system information was accurate and up-to-date.
Receiver
Logicar
Miami, FL
04.2015 - 04.2016
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
- Placed, tagged and secured merchandise in diverse designated areas.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Restocked products and rotated items according to standard procedures.
- Kept work areas clean, safe and organized.
Agent Coordinator
R&M Dental
Miami, FL
01.2013 - 04.2015
- Worked with manager to resolve internal problems, improve operations and provide exceptional customer service.
- Maintain all agreements and their designated suppliers/vendors.
- Responsible for confirmation of Quotes and Sales Agreements.
- Served as a liaison between potential suppliers and sales team.
- Maintained and updated all Customer records.
- Responsible to report any equipment problems to supervisor.
Education
High School Graduate -
Felix Varela High School
Miami, FLAssociates Degree - Business Administration; International Business
Miami Dade College
Miami, FLSkills
- Application Preparation
- Processing procedures
- Information Verification
- Financial document review
- Self-Motivated
- Creative problem solving
- Customer Service
- Complaint resolution
- Sales expertise
- Relationship development
- Collaboration
- Marketing
- Professional telephone demeanor
- Service standard compliance
- Quality control
- Account Management
- Date Management
- Written communication skills
- Microsoft Office (Excel, Word, Outlook, etc)
- Encompass Software Proficiency
- Fluent in English & Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"Be the hero of your own story"
Joe Rogan
Timeline
Operations Support Specialist
Lakeview Loan Servicing
03.2021 - Current
Insurance Claims Specialist
RoundPoint Mortgage Servicing
06.2020 - 03.2021
Customer Service Representative
RoundPoint Mortgage Servicing
08.2019 - 06.2020
Coordinator
IAC Aviation Services
09.2018 - 08.2019
Logistics Coordinator
Crowley Fresh
05.2017 - 09.2018
Data Entry Clerk
Crowley Logistics
05.2016 - 05.2017
Receiver
Logicar
04.2015 - 04.2016
Agent Coordinator
R&M Dental
01.2013 - 04.2015
High School Graduate -
Felix Varela High School
Associates Degree - Business Administration; International Business
Miami Dade College
Similar Profiles
KIMBERLY SILVERMANKIMBERLY SILVERMAN
Mortgage Loan Officer at Lakeview Loan ServicingMortgage Loan Officer at Lakeview Loan Servicing
Toni LevensToni Levens
FHA DE Underwriter at Lakeview Loan ServicingFHA DE Underwriter at Lakeview Loan Servicing
Carrie HabibiCarrie Habibi
Closer at Lakeview Loan ServicingCloser at Lakeview Loan Servicing
Thomas J. RileyThomas J. Riley
Senior Mortgage Loan Officer at Lakeview Loan ServicingSenior Mortgage Loan Officer at Lakeview Loan Servicing
Vincent GilesVincent Giles
Fast Food Cook at Slim ChickensFast Food Cook at Slim Chickens