Cesar De Leon
Nanticoke,PA
Overview
3
3
years of professional experience
Work History
Service Advisor
Motorworld Cadillac Service
Wilkes-Barre, PA
01.2021 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers and addressed their needs in a professional manner.
- Strengthened customer retention by offering discount options.
- Documented and scoped actions taken to resolve issues after service calls.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Maintained records of customer interactions and transactions.
- Explained amount for expected services and provided detailed answers to customer questions.
- Prepared invoices for services rendered and collected payments from customers.
- Collected deposits or payments and arranged for billing.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Ensured that all customer inquiries were handled promptly and accurately.
- Provided top quality control and eliminated downtime to maximize revenue.
Key Holder Supervisor
Advanced Auto Parts
Hamlin, PA
01.2020 - 01.2021
- Managed employee attendance records and monitored adherence to policy.
- Collaborated with management to determine key tasks and delegate to staff members.
- Trained, managed and motivated employees to promote professional skill development.
- Mentored newly hired staff in upselling techniques to improve sales.
- Partnered with store leadership team to learn and understand management processes and reports.
- Counted and balanced registers.
- Supervised cashiers during peak hours of operation.
- Supervised bank deposits and security procedures to support store opening and closing.
- Implemented loss prevention measures to protect against theft and fraud.
- Delegated work to staff, setting priorities and goals.
- Assisted in general housekeeping to maintain store image.
- Assisted customers in locating products throughout the store.
- Responded promptly to customer inquiries regarding product availability.
Automotive Parts Specialist
AutoZone
Mount Pocono, PA
04.2019 - 01.2020
- Developed strategic sales initiatives to pitch products and services.
- Improved team member performance by devising and overseeing personalized strategies.
- Taught and trained new sales personnel on customer service and sales techniques.
- Trained new staff members in operating procedures, stocking methods and other duties related to automotive parts specialists.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Inspected returned parts for defects, damage or wear.
- Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Provided excellent customer service while assisting customers at the counter or over the phone.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated knowledge of various types of engines and their components.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Cross-referenced part numbers between different manufacturers' catalogs.
- Operated point of sales and parts lookup computer systems.
- Used POS systems to receive payment or obtain credit authorization.
- Performed complimentary services, battery installation, testing and wiper installations.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Parts Associate
AutoZone
Westwood, NJ
09.2018 - 04.2019
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed scrap and waste disposal process according to applicable regulations.
- Organized and labeled shelves to ensure easy retrieval of items.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Arranged and directed delivery and installation of products and equipment.
Dishwasher
Armenian Nursing & Rehabilitation Center
Westwood, NJ
02.2018 - 07.2018
- Maintained adequate levels of cleaning supplies for washing dishes.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Sanitized surfaces after each use following standard sanitation practices.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
Timeline
Service Advisor
Motorworld Cadillac Service
01.2021 - 07.2021
Key Holder Supervisor
Advanced Auto Parts
01.2020 - 01.2021
Automotive Parts Specialist
AutoZone
04.2019 - 01.2020
Parts Associate
AutoZone
09.2018 - 04.2019
Dishwasher
Armenian Nursing & Rehabilitation Center
02.2018 - 07.2018
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