Cesar Escobedo
Tucson,AZ
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
El Rio Health Center
12.2019 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated transportation to get patients to and from medical appointments.
- Answered incoming calls, scheduled appointments.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Scheduled patient appointments on epic and managed call flows on CXone.
Patient Service Representative
Northwest Medical Center
12.2018 - 12.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Cerner and HMS to Register incoming patients
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Sales Associate
Champs Sports
11.2015 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Certification- Information Technology -
Pima Community College
Tucson, AZ03.2025
High School Diploma -
Flowing Wells High School
Tucson, AZ05.2015
Skills
- HIPAA Compliance
- Patient Needs Assessment and Referral
- Appointment Scheduling, Outbound calling
- Schedule Coordination
- Customer service
- Attention to Detail
- Insurance Verification, Medical insurance, Coverage Verification
- Payment Collection
- Quality Assurance, Proficient Scheduling Accuracy
- System updates
- Documentation
- Proficient in Epic, Cerner, HMS, Cxone, Galen
- Spanish Fluency
Certification
- Information Technology Training - expected 2025 Pima community college
Languages
Spanish
Full Professional
Timeline
Patient Care Coordinator
El Rio Health Center
12.2019 - Current
Patient Service Representative
Northwest Medical Center
12.2018 - 12.2019
Sales Associate
Champs Sports
11.2015 - 12.2018
Certification- Information Technology -
Pima Community College
High School Diploma -
Flowing Wells High School
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