Cesar Flaquer
Orlando,FL
Summary
- Customer service
- Active listening
- Attention to detail
- Conflict resolution
- Collaboration
Overview
1
1
year of professional experience
Work History
Ride Operator
SeaWorld Parks & Resorts
06.2022 - Current
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Lifeguard
Aquatica, Seaworld
03.2023 - 07.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2024
Skills
- First Aid
- CPR Certified
- Preventable Injuries
- Patron Support
- Monitor Weather
- Lifeguard Procedures
- Respond to Emergencies
- AED
- Artificial Respiration
- Critical Thinking
- Hazard Prevention
- Speaking
- Bloodborne Pathogens
Timeline
Lifeguard
Aquatica, Seaworld
03.2023 - 07.2023
Ride Operator
SeaWorld Parks & Resorts
06.2022 - Current
High School Diploma -
Cypress Creek High School
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