Cesar Garcia

Retail Sales Associate

PetSmart

City of Industry, CA

07.2022 - 01.2024

Assisted customers with finding the right product for their needs.
Provided product information and answered customer questions.
Demonstrated knowledge of store products and services.
Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Greeted customers upon entering the store and provided assistance.
Stocked shelves with merchandise according to company standards.
Organized displays to attract customers and promote sales.
Tracked inventory levels throughout the day and restocked items as needed.
Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Processed returned merchandise according to company policies.
Completed transactions in an efficient manner while providing excellent customer service.
Operated point-of-sale systems accurately to process payments from customers.
Handled customer complaints in a professional manner.
Offered suggestions for additional items that may be of interest to customers.
Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
Promoted special offers and discounts to encourage additional purchases.
Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Inspected purchased items for defects before handing them over to customers.
Reported any discrepancies in inventory counts or pricing issues promptly.
Ensured compliance with all applicable laws regarding sale of age-restricted items.
Kept informed about new products arriving at the store on a regular basis.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Initiated friendly conversation with customers to determine level of assistance required.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Used product knowledge to suggest items to match client needs.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Created price tags and merchandise signs for new items.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Calculated pricing, applied discounts and collected payments to process transactions.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Answered questions about current promotions and resolved issues according to store policies.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assessed customer product needs and interests in order to best recommend suitable items.
Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
Cross-sold products to boost overall sales purchases.
Greeted customers to determine wants or needs.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cleaned shelves, counters and tables to maintain organized store.
Organized store by returning merchandise to proper areas and restocked displays.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Maintained knowledge of sales and promotions, return policies and security practices.
Computed purchases and received and processed cash or credit payment.
Answered store and merchandise questions and led customers to wanted items.
Recommended merchandise to customers based on needs and preferences.
Exchanged merchandise for customers and accepted returns.
Bagged or packaged purchases and wrapped gifts.
Recommended, selected and located merchandise based on customer desires.
Ticketed, arranged and displayed merchandise to promote sales.
Watched for and recognized security risks and thefts to prevent or handle situations.
Described merchandise and explained use, operation and care.
Placed special orders or called other stores to find desired items.
Prepared merchandise for purchase or rental.
Maintained records related to sales for store management.

Summary

Overview

Work History

Retail Sales Associate

Education

High School Diploma -

Skills

Timeline

Retail Sales Associate

High School Diploma -

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