Cesar Garcia

• Develop and maintain relationships with guests, owners, and vendors
• Manage the entire rental process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in/check-out
• Develop and implement strategies to maximize rental income
• Improving pricing strategy to maximize profit.
• Develop and implement policies and procedures for rental properties
• Negotiate rental rates and terms with guests
• Coordinate cleaning services and other vendors
• Develop and manage budgets for rental properties

• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Built excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality services.
• Liaised between clients and vendors and maintained effective lines of communication.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
• Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Processed customs declarations and maintained records of customs documents.
• Utilized logistics software to manage, monitor and track shipments from origin to destination.
• Assisted with problem resolution and dispute management relating to import and export activities.
• Managed import and export of hazardous materials in compliance with applicable laws and regulations.
• Prepared and submitted reports on import and export activity to management.
• Examined cargo and freight shipments to check goods' condition.
• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Entered shipping information into computer system and estimated freight and postal rates.

• Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
• Checked accuracy of product packaging and labeling, rectifying any issues.
• Loaded and unloaded pallets quickly and safely, managing work load priorities.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.

• Resolved customer disputes to maintain positive relationships and increase customer base.

● Advise and review rental charges; and provide an accurate receipt to the customer.

● Discreetly check vehicles for damage on incoming vehicles and create and file damage reports for all accidents

● Complete a service alert for any mechanical and or body damage communicated by the customers. ● Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.