Cesar Gonzalez Britto
Redondo Beach,CA
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Professional cargo operations specialist with strong focus on logistics and supply chain management. Skilled in coordinating shipments, handling documentation, and ensuring compliance with regulations. Team-oriented and adaptable, consistently driving results through effective collaboration and problem-solving. Reliable, organized, and adept at managing changing priorities to meet business needs.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Cargo Agent
Swissport Cargo Services
Los Angeles, CA
06.2024 - Current
- Coordinated cargo handling and documentation processes to ensure timely and accurate shipments.
- Oversaw loading and unloading operations, ensuring compliance with safety standards and protocols.
- Managed inventory control systems to track cargo movement and maintain optimal stock levels.
- Trained new staff on operational procedures, enhancing team efficiency and performance.
- Preparing reviewing and processing airway bills , dangerous goods declarations and customs documentation for international and domestic cargo shipments .
- customer service & liaison : acting as the main point of contact for clients ( airlines , freight forwarders ) to track cargo , resolve discrepancies , and provide updates on cargos status .
- data entry & reporting : accurately entering shipment data into computer system ( such as AMS ) and ensuring compliance with all airline , airport and safety regulations.
- experience in air cargo , freight forwarding , in a fast paced logistics environment
- proficient in CBP AMS cargo software systems and familiar with other cargo software systems.
- Strong verbal and written communication skills to liaise with clients and ground teams
- experienced in all import and export shipment operations
- cargo monitoring: coordinating with ramp and warehouse staff to ensure cargo is properly sorted and loaded .
Warehouse Associate
Toyota Motors USA / Parts Distribution Center
Torrance, CA
08.2004 - 10.2022
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Completed cycle counts and monthly inventory.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Checked packages and merchandise for damage and notified vendors.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Worked safely around moving machinery.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Server
Four Seasons Hotel
Beverly Hills, CA
03.2003 - 09.2003
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Processed orders and sent to kitchen employees for preparation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Four Seasons Hotels And Resorts
Wailea, HI
02.1996 - 03.2003
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Processed orders and sent to kitchen employees for preparation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Inspected dishes and utensils for cleanliness.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
BACK WAITER , FOOD RUNNER
WOLF GANG PUCK SPAGO MAUI
3900 WAILEA ALANUI MAUI HI 96753
09.2002 - 02.2003
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Monitored dining room inventory and replenished as necessary.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Set up advertising signs and displays on shelves, counters and tables.
- Organized and replenished supplies at food stations to optimize team performance.
- Cultivated warm relationships with regular customers.
- Established rapport with customers by providing friendly and attentive service.
- Cleaned and sanitized food preparation and serving areas.
- Assisted wait staff with timely food delivery and guest requests.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Delivered correct food items to tables according to order documentation.
Education
High School Diploma -
North High School
Torrance, CA06.1990
Skills
- Material Handling
- Loading and unloading
- Quality Control
- Wrapping and Boxing
- Invoice Verification
- Quantity Calculations
- Warehouse Operations
- Freight Labeling
- Order Picking and Processing
- Lifting and Sorting
- Inspecting Tickets
- Conveyor Systems
- Health and Safety
- Product Verification
- Pallet Jack Operation
- Shipment Optimization
- Shipping and Receiving
- Forklift Operation
- Complex Problem-Solving
- Inventory Organization
- Warehouse Environment Safety
- Inspect Material
- Team Meetings
- Product Packaging
- Enter Data
- Pick Products
- Stocking and Replenishing
- Outgoing Shipments Oversight
- Hand Scanning
- Optimize Storage
- Corrective Actions
- Efficient Routing
- Stockroom Maintenance
- Material Stacking
- Inventory Management and Planning
- Work Assignments
- Prepare Orders
- Basic Mathematical Calculations
- Restock Shelves
- Audit Inventory
- Exceptional Time Management Skills
- Good with Numbers
- Obstacle Removal
- Hand Truck Operation
- Product Signage and Labeling
- Forklift Safety and Operation
- Tag Merchandise
- Inventory Recordkeeping
- Cycle Count Audits
- Motivated Team Player
- Operational Efficiency and Safety
- Picking and Processing
Certification
Order picker
reach truck
sit down forklift
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cargo Agent
Swissport Cargo Services
06.2024 - Current
Warehouse Associate
Toyota Motors USA / Parts Distribution Center
08.2004 - 10.2022
Server
Four Seasons Hotel
03.2003 - 09.2003
BACK WAITER , FOOD RUNNER
WOLF GANG PUCK SPAGO MAUI
09.2002 - 02.2003
Server
Four Seasons Hotels And Resorts
02.1996 - 03.2003
High School Diploma -
North High School