Cesar Gonzalez Ochoa
2824 E Megan St ,AZ
Summary
Accomplished Manager of Operations with a proven track record at Cuahtemoc Cafe, enhancing customer satisfaction and streamlining operations. Skilled in strategic planning and problem-solving, successfully managed budgets and led teams to exceed financial targets. Expert in QuickBooks and Excel, with a knack for fostering employee engagement and implementing effective service protocols.
Overview
20
20
years of professional experience
Work History
Manager of Operations
Cuahtemoc Cafe
03.2017 - 01.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed proficiency in industry-specific software programs such as QuickBooks, Excel, and other accounting applications.
- Introduced new technologies for managing reservations, improving accuracy and reducing wait times for guests.
- Established strong rapport with local community organizations through participation in events and promotions.
- Increased customer satisfaction by implementing new service protocols and staff training programs.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Evaluated vendor relationships regularly to ensure quality products at competitive prices.
- Recruited hired, and trained team members who contributed to the success of the establishment.
- Coordinated special events and private parties, providing exceptional experiences for guests.
- Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
Manager
McDonalds
05.2005 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Associate of Applied Science -
UTEP
El Paso, TX01-2026
GED -
Department of Education
El Paso, TX01-2005
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Inventory management
- Change management
- Resource allocation
- Problem-solving
- Time management
- Safety procedures
- Conflict resolution
- Employee training
- Public speaking
- Task delegation
- Documentation and reporting
- Project management
- Performance monitoring
Accomplishments
Results-driven Operations Manager with over 5 years of experience in the restaurant industry. Proven ability to enhance customer satisfaction, drive high revenue growth for business owners, and ensure seamless daily operations. Fluent in English and Spanish, effectively communicating with diverse teams and customers to optimize service. A proactive go-getter with a passion for efficiency, leadership, and continuous improvement. Excited to bring expertise and dedication to future achievements.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Manager of Operations
Cuahtemoc Cafe
03.2017 - 01.2025
Manager
McDonalds
05.2005 - 03.2017
Associate of Applied Science -
UTEP
GED -
Department of Education
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