Cesar Guevara
Ventura,CA
Summary
Dynamic Medical Assistant with a proven track record at Kaiser Permanente Medical Group, enhancing patient care and confidentiality. Excelled in medical records management and fostered positive patient interactions, boosting satisfaction. Skilled in HIPAA compliance and adept at workflow coordination, spearheaded initiatives that significantly improved team productivity and patient service quality.
Overview
26
26
years of professional experience
Work History
Medical Assistant
Kaiser Permanente Medical Group
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
Medical Assistant
Kaiser Permanente Medical Group
09.2009 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
Urgent Care Supervisor/Medical Assistant
Buena Ventura Medical Group
01.1999 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Educated staff on organizational mission and goals to help employees achieve success.
- Accomplished multiple tasks within established timeframes.
Education
No Degree - Medical Assisting
Golden State College
Oxnard, CASome College (No Degree) - General Studies
Ventura College
Ventura, CASkills
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Patient Demographics
- Workflow Coordination
- Medical Office Management
- Inventory Stocking
- Medical Records Management
- Patient Flow Management
- Medical Terminology
- Flexible Schedule
Timeline
Medical Assistant
Kaiser Permanente Medical Group
11.2023 - Current
Medical Assistant
Kaiser Permanente Medical Group
09.2009 - 03.2023
Urgent Care Supervisor/Medical Assistant
Buena Ventura Medical Group
01.1999 - 03.2022
No Degree - Medical Assisting
Golden State College
Some College (No Degree) - General Studies
Ventura College
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