Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cesar Gutierrez

Somerville,MA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inventory Manager/Customer Service Rep

Boston BoatWorks
06.2021 - Current
  • Handled customer calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Managed inventory for production including parts, wire, hose, consumables, PPE and fasteners.
  • Coordinated with purchasing and ordered parts needed.
  • Worked with multiple programs like Excel, Word, Powerpoint, Outlook, Teams.
  • Operated Forklift.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.

Parts Foreman

U-Haul Repair Shop
12.2019 - 06.2021
  • Packaged/shipped parts and pallets to other U-Haul companies by Fedex Ground/Express/freight
  • Received pallets of parts that were ordered and kept stock in our inventory.
  • Ordered multiple different types of parts from other shops,dealers and warehouses
  • Listed excessive parts on eBay and craigslist and sold them.
  • Always kept my parts room clean and organized
  • Sourced suppliers and purchased necessary materials for work.
  • Checked equipment to determine if maintenance was required.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.

Sales Representative

CVS
06.2019 - 12.2019
  • Provided customer service
  • Cleaned up aisles and put away products
  • Helped at the register
  • Received products from delivery trucks

Education

High School Diploma -

Somerville High School
Somerville, MA
06.2019

Skills

  • Customer Service
  • Bilingual
  • Computer Literacy
  • Managing Cash Register
  • Employee Training
  • Managing Files and Records
  • Account Management and Updating

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

  • Freight Routing, Shipping and Receiving Procedures (U.S. and Canada)- U-Haul University certificate
  • Hazard Communication (HAZCOM) Program - Centers, MCO, Storage. - U-Haul University certificate
  • Selling Obsolete Parts on eBay. - U-Haul University certificate
  • General Safety - U-Haul University certificate

Timeline

Inventory Manager/Customer Service Rep

Boston BoatWorks
06.2021 - Current

Parts Foreman

U-Haul Repair Shop
12.2019 - 06.2021

Sales Representative

CVS
06.2019 - 12.2019

High School Diploma -

Somerville High School

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Cesar Gutierrez