Cesar Hernandez
Cedar Hill
Summary
Experienced professional technician with expertise in data center operations. Proficient in efficiently resolving hardware and software issues to maintain optimal system performance and uptime. Recognized for strong collaboration skills and adaptability to evolving requirements. Known for problem-solving abilities, effective communication, and consistent delivery of results.
Overview
3
3
years of professional experience
Work History
Level 1 Technical Support Engineer
Databank
08.2023 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Managed multiple tasks simultaneously while maintaining focus on key priorities in a high-pressure environment.
- Developed strong relationships with clients by consistently delivering reliable technical assistance and fostering trust in the company''s services.
- Utilized various remote access tools to diagnose system errors and perform software installations or updates as needed.
- Enhanced team productivity by collaborating on troubleshooting processes and sharing knowledge with colleagues.
- Proactively identified potential issues through ongoing monitoring of systems'' performance indicators, taking preventive measures when required.
Data Center Technician III
Databank
10.2021 - 08.2023
- Monitoring Enterprise Infrastructure (Power Cooling/HVAC, Network, Physical Security)
- Maintaining Professional customer service both verbal and written
- Working with a carrier to Migrate Circuits
- Commissioning of PDUs and RPP’s
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
Data Center Technician I
IBM
08.2021 - 10.2021
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Accepted tasks and documented status using ticketing system, time reports and email.
Education
Associate of Science - Computer Science
Dallas College
Dallas, TX05-2025
High School -
Naaman Forest High School
Garland, Tx05.2014
Skills
- Bi-lingual in English and Spanish
- Ticket management
- Remote support
- Software updates
- Customer service
- Incident management
- BMS Monitoring systems
- Databank DFW Sites 1-5
- Electrical One-Lines
- Running Generators
- Equipment Bypass
- Managing Internal Customer Projects
- Running and Testing Fiber
- Installing Cabinets, Switches, and Blades
- Troubleshooting Issues
- Training New Employees
Timeline
Level 1 Technical Support Engineer
Databank
08.2023 - Current
Data Center Technician III
Databank
10.2021 - 08.2023
Data Center Technician I
IBM
08.2021 - 10.2021
Associate of Science - Computer Science
Dallas College
High School -
Naaman Forest High School
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