Cesar Hernandez

Senior Telecommunications Technician

Comcast

04.2019 - 07.2025

Utilized advanced diagnostic tools to identify the root cause of system failures, implementing targeted solutions to prevent future occurrences.
Managed multiple projects simultaneously, prioritizing tasks based on urgency and client needs.
Conducted regular inspections of telecommunications infrastructure, identifying areas for improvement or repair.
Contributed to an increase in overall productivity by developing standardized procedures for routine tasks performed within the department.
Enabled smoother transitions during equipment installations by collaborating closely with other departments such as IT support teams.
Optimized network functionality through routine testing and upgrades of hardware components as needed.
Supported company growth by training junior team members in industry best practices and technical skills required for success in the role.
Streamlined workflow processes with effective cable management and routing techniques.
Increased customer satisfaction by providing timely responses to service requests and resolving issues efficiently.
Improved network performance by installing, configuring, and maintaining telecommunications equipment.
Demonstrated adaptability and technical expertise by staying up-to-date with industry developments and emerging technologies, ensuring peak performance of clients'' telecommunication systems.
Ensured seamless communication for clients through troubleshooting and repairing complex telecommunication systems.
Maintained accurate documentation of work completed, allowing for efficient tracking of project progress and ongoing maintenance requirements.