To obtain a position within a company with advancement opportunities, that will allow me to increase my experience and knowledge and that highlights my leadership skills and ability to build relationships Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 20+ years of extensive leadership experience in the Underwriting industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
21
21
years of professional experience
Work History
Team Manager WCCS Hail Reconciliation Unit
State Farm
11.2023 - Current
Enhanced team productivity by implementing efficient claim task delegation and time management strategies.
Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Streamlined communication channels for increased efficiency in claim execution and decision-making processes.
Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Ensured compliance with company policies as well as state and industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Delivered regular team meetings for aligned work towards common goals.
Developed performance measurement strategies, identifying areas for improvement.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Sr,Underwiter/Operations Manager
Amerisave Wholesale / AWMS
01.2020 - 10.2022
Effectively communicating with team members at all levels to improve staff performance and morale
Identify and analyze any potential project risks and develops effective risk mitigation plans to eliminate or minimize risk
Maintained up to date on business operations as well as positive and negative impacts
Responsible for lending functions, which also includes sales, Underwriting, Funding, processing and closing
Responsible for maintaining the loan package from the initial application through completion of the total loan package, to include monitoring all activities (e.g., appraisal, credit report & document preparation)
Ensured Serviced Level Agreements withing the organization were held to a high standard
Assigned to mentor and coach 15 junior level Underwriters in various system issues as well as underwriting guidelines
Able to maintain the highest production level within the organization while coaching and mentoring junior level Underwriters and worked on obtaining FHA designation
Weekly/daily calls with staff as well as broker partners to go over repetitive conditions, address any issues staff may have noticed, discuss ideas or solutions that could help the process
Helped the organization with establishing a new software and loan origination system.
Consumer Loan Underwriter 4
Wells Fargo Mortgage
01.2010 - 01.2020
Recently joined the Correspondent team as a 4P underwriter with lending authority of up to 2MM
Worked as mentor and subject matter expert for less experience underwriters during our transition over to the Correspondent department
Able to reach production goal during the 1st month of working for the Correspondent department
And has exceed goal each month since joining Underwriter V-5p+/MEA, lending authority $2M
Acted team lead for the last 3+ years during management absence, overlooking a team of 12-16 mortgage underwriters
Ranked 3rd in the nation for total production points for 2015
Mastered cash flow income calculation for self-employed customers
4P+/MEA exception authority for supporting LTV/CLTV, DTI, Fico and Post Closing Liquidity exceptions for all Non-Conforming programs
Graduated from Wells Fargo & Co
Accelerated Leadership Program as December of 2016, 12 month program designed to increase my management skills
Supported Distributed Retail previously on purchases, refinances, complex transactions, complex tax/income doc review, assisting less experience underwriters on a daily basis, working with field representatives ( Loan Officers) on loan restructuring and loan submission
Leads the team as a seasoned underwriter a SME
Coach and mentor new, less experience underwriter and loan processors on underwriting guidelines, processes, Harp guidelines, conventional loan guidelines.
Senior Underwriter
Chase Mortgage
01.2008 - 01.2010
Review of complex tax returns, financial statements, assets, appraisals
Review, underwrite and examine to ensure quality, compliance and business value with Chase and investor guidelines
Lending authority up to $650,000.00
Identify and recommend alternatives regarding loan structure and refinance solutions, coach field personnel and retail officers on technical underwriting issues, problems, questions
Approve or decline counter offer exceptions based on risk, obtain risk based pricing for the Exception from Secondary Marketing ensuring salability
Review of new HARP loan request as well as expanded loan limits under new and revised Guidelines for jumbo loan limits.
Underwriter III- Structure Loan Desk
Countrywide Home Loans
01.2005 - 01.2007
Analyze complex tax returns, income documents, asset statements to meet required Guidelines
Analyze credit risk for Conforming and Non-Conforming exceptions for approval/decline
Identify and recommend alternatives regarding loan structure and refinancing solutions
Coach Field personnel and retail officers on technical underwriting issues, problems, Questions
Review and analyze special conditions, loan deficiencies, and loan compensating factors for Possible Secondary Marketing approval
Stay current on lending programs, underwriting guidelines, and technology training to Provide solutions and assist our retail partners to obtain customer satisfaction.
Sr Underwriter
Bank of America
01.2003 - 01.2005
Review and approve 1st mortgages loans and refinances
Lending authority up to 500k
Income, title, appraisal and verifications review and approval as well as LTV and DTI exceptions within policy guidelines
LPS knowledge
Analyze and evaluate the risk of residential mortgage borrowers while adhering to company guidelines.
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm