Cesar Hinojosa

• · Create a report for daily new and closed accounts.
• · Daily $100k Withdrawals and Deposit reports.
• · Manage reports for customers that qualify/re-qualify/removal of ODP.
• · Withing the program “Precision” I worked on adding/removing ODP for customers.
• · Worked on reporting payments of charged off accounts that paid through “Sarma”.
• · Report payments to charged off accounts to “Sarma”.
• · Verified check orders placed through “Deluxe”.
• · Manage debit card inventory for all branches and send as needed.
• · Manage orders of temporary checks and account kits for all branches.
• · Manage inventory of ribbons for “TRISM machine” (debit card machine) for all branches.
• · Send letters to all customers with charged off accounts.
• · Send letters for debit cards that are about to expire.
• · Every beginning of the month work on removing incentives on IOLTA accounts and send the funds to the “Texas Association of Justice Foundation”.
• · Remove OD when receiving notice of freeze from bookkeeping.
• · provide access to TRISM or remove access.
• · Monitoring the GLs for Safety Deposit Boxes to verify correct amount when opened.
• · Creating a report for “My Money accts” to verify correct incentive and transferring incentive to savings account.
• · Verify and manage users for “TRISM” program
• · Verify and run GL tickets for daily recoveries on charged off accounts.
• · Create report for unpaid Safety Deposit Boxes and ensure certified letters were sent out to delinquent accounts.
• · Manage and monitor daily new account applications through the online portal.
• · Monitor and submitting rate changes.
• · Monitor “Deluxe” accounts daily for reimbursements and charges.
• · Monitor and balance to zero “Deluxe” account every end of the month.

· Provide excellent customer service.

· Balance “Pesos” that were available at the branch.

· Request money for the vault and pesos if needed.

· Manage the vault limit.

· Provide overrides to the tellers not only in my branch, but other branches if necessary.

· Meet quota of referred accounts.