Cesar Juarez
Redlands,CA
Summary
Customer service-oriented individual with a strong desire to exceed customer expectations. Committed to continuously improving skills and knowledge of the company and product to maintain the highest level of professionalism with all customers. Bilingual, providing a unique advantage in assisting Spanish-speaking clients, which is in high demand in this area. Adept at building friendly relationships while maintaining a professional demeanor with both customers and co-workers. Proactive attitude towards learning, always open to acquiring new knowledge and exploring innovative approaches. Excited about the opportunity to showcase abilities and grow within a company that values personal development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Front Desk Agent
A Storage Place
09.2024 - Current
- Took reservations over phone, in person, and via computer for tenants and provided confirmation information.
- Developed strong relationships with frequent guests and tenants for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Managed storage units occupancy and vacancy, maintained inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Maintained high levels of guest and tenants privacy by securely managing personal information.
- Monitored front desk area for cleanliness and comfort, ensuring positive first impression.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Parts Specialist
Volkswagen of Palm Springs
02.2019 - 12.2021
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Parts Specialist
Coachella Valley Volkswagen
11.2016 - 02.2019
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Service Advisor
Unicars Honda
03.2016 - 10.2016
- Meet and greet customer in service drive upon arrival
- Write repair orders, book and close repair orders/schedule appointments
- Update customers on vehicle status
- Inform and customers of maintenance items recommended and repairs needed
- Shuttle driver as needed
- Express lube service advisor Honda certified
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Nurse Recruiter
ReadyLink Healthcare
09.2015 - 01.2016
- Called nurses from resume's or from a company's call log to contract a nurse for travel positions nationwide
- Also prepared all necessary documents required to complete the nurses contract with hospital
- Answered phone calls, handled marketing emails and advertising ads via internet
- Became a travel placement manager after 2 months with the company
Service Advisor/Writer
BMW of Palm Springs
08.2008 - 06.2015
Service Advisor/Writer
Cole/Gilmore Pontiac, Cadillac, Nissan
07.2006 - 07.2007
Service Advisor/Writer
Palm Springs Nissan
02.2003 - 07.2006
Service Advisor/Writer
Mazda/Kia superstore
03.2002 - 02.2003
Service Advisor/Writer
Toyota/ Honda/Acura/Mazda of the desert
11.1997 - 01.2002
Telemarketer
Trendwest Resorts
01.1996 - 01.1997
Carpet/tile cleaner
Scott's/Elite carpet care
12.1995 - 09.1996
Education
High school or equivalent -
Bullard-Havens Technical High School
Skills
- ADP
- Advent dms
- Bilingual (Spanish/English)
- Microsoft Word
- Microsoft Excel
- Windows
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Stock control
- Parts identification
- Customer service
- Ordering parts
- Invoice processing
- Order fulfillment
- Email communication
- Clean driving record
- Suggestive selling
- Vendor relations
- Parts recommendation
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Cash handling
Certification
Driver's License
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Front Desk Agent
A Storage Place
09.2024 - Current
Parts Specialist
Volkswagen of Palm Springs
02.2019 - 12.2021
Parts Specialist
Coachella Valley Volkswagen
11.2016 - 02.2019
Service Advisor
Unicars Honda
03.2016 - 10.2016
Nurse Recruiter
ReadyLink Healthcare
09.2015 - 01.2016
Service Advisor/Writer
BMW of Palm Springs
08.2008 - 06.2015
Service Advisor/Writer
Cole/Gilmore Pontiac, Cadillac, Nissan
07.2006 - 07.2007
Service Advisor/Writer
Palm Springs Nissan
02.2003 - 07.2006
Service Advisor/Writer
Mazda/Kia superstore
03.2002 - 02.2003
Service Advisor/Writer
Toyota/ Honda/Acura/Mazda of the desert
11.1997 - 01.2002
Telemarketer
Trendwest Resorts
01.1996 - 01.1997
Carpet/tile cleaner
Scott's/Elite carpet care
12.1995 - 09.1996
High school or equivalent -
Bullard-Havens Technical High School
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