CESAR LEZAMA
Cafe General Manager
Princeton Junction,NJ
Summary
Strong leader and problem-solver F&B professional dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
3
3
Certificates
2
2
Languages
Work History
Cafe General Manager
Life Time Healthy Way Of Life
Plainsboro, NJ
04.2022 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll, timekeeping, and onboarding of all new team members.
- Reconciled cash and credit card transactions to maintain accurate records.
- Month over month business growth and positively impacted contribution margin.
- Managed budget implementations, employee evaluations, and COGS.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Collaborated with management to reduce waste and expenses, that resulted in increase profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Dining Room Manager
Princeton Windrows
Princeton, NJ
07.2015 - 04.2022
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Service Manager
Winberies Bar and Grill
Princeton, NJ
10.2013 - 07.2015
- Demonstrated conflict management skills while supervising employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed team of up to twenty restaurant staff, maintaining exceptional customer service and quality standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Worked closely with restaurant GM to develop and implement marketing initiatives.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma - undefined
Skills
Staff Scheduling
Certification
Leadership/Business Certification Life Time
Timeline
First Aid/CPR/AED American Red Cross
09-2022
Leadership/Business Certification Life Time
07-2022
Cafe General Manager - Life Time Healthy Way Of Life
04.2022 - Current
Servsafe Manager
04-2022
Dining Room Manager - Princeton Windrows
07.2015 - 04.2022
Assistant Service Manager - Winberies Bar and Grill
10.2013 - 07.2015
North Brunswick Township High School - High School Diploma,
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