Cesar Loaiza
San Diego,CA
Summary
With a proven track record at GTM, I excel in CCTV monitoring and fostering team collaboration. My experience spans enhancing security measures, reducing theft by over 30%, and leading investigations, demonstrating both technical expertise and exceptional interpersonal skills. I thrive in dynamic environments, consistently achieving and surpassing employer expectations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Loss Prevention Security Officer
GTM
10.2024 - Current
- Supported local law enforcement by providing detailed reports of incidents and cooperating in investigations when necessary.
- Collaborated with other loss prevention officers to share best practices, improving overall team effectiveness.
- Evaluated store layout for vulnerabilities, recommending changes that led to increased security measures.
- Prevented shoplifting incidents through proactive engagement with customers and consistent visual presence on the sales floor.
- Enhanced store safety by identifying potential hazards and addressing them promptly.
- Reduced instances of theft by conducting thorough security patrols and surveillance monitoring.
- Detected fraudulent activities by closely monitoring point-of-sale transactions and recognizing suspicious behaviors.
- Improved store''s inventory accuracy by conducting routine audits and addressing discrepancies.
- Developed strong relationships with staff members, fostering a culture of trust and accountability within the workplace.
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Observed video surveillance systems for prompt emergency response.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Liaised with law enforcement and security personnel in issue investigation.
Cashier /Clerk
AM PM Gas Station Arco
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Assisted in budget preparation to ensure financial efficiency within department.
- Assisted with onboarding of new employees.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Utility Clerk
Food 4 Less Supermarket
01.2024 - 10.2024
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Accurately sorted and filed official district correspondence, payment records and invoices.
- Fostered a positive work environment by actively engaging with colleagues and promoting teamwork in all aspects of daily operations.
- Completed and updated residential and commercial utility records for over [Number] district customers.
- Served as a reliable point of contact for both internal staff members and external partners or vendors related to utility services matters.
- Maximized customer retention rates by providing exceptional service in all interactions with clients.
- Contributed to ongoing training programs for new hires improving overall team competency levels within the organization.
Education
High School Diploma -
Herbert Hoover Highschool
4474 El Cajon Blvd San Diego CA 9211501-2005
Skills
- CCTV monitoring
- Fire safety
- Law enforcement
- Investigations
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Affiliations
- Loss prevention
- cashier clerk
Certification
- Loss Prevention Certified (LPC) - Loss Prevention Foundation.
- Security Supervision and Management Program Certificate – IFPO, International Foundation for Protection Officers.
- Basic Training Certificate for Security Officers – Various State Agencies or Private Organizations.
- Loss Prevention Qualified (LPQ) - Loss Prevention Foundation.
Customer service
I have really good ways of approaching people who come in the store place their bags or back pack in a locker wait till they come back to exit the store and kindly give them their belongings with respect. Also greeting them them with a hi bye and a thank you for shopping here at my store have a good day and god bless you also ask them if they need help when there load seems to heavy.
Languages
English
Full Professional
Spanish
Full Professional
Interests
- Community Cleanup
- Participating in local clean-up initiatives
- Gym Workouts
- Volunteering
- Watching Movies and TV Shows
- Swimming
- Team Sports
- Video Gaming
- Design and Build Websites
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Fashion
- Music
Timeline
Loss Prevention Security Officer
GTM
10.2024 - Current
Cashier /Clerk
AM PM Gas Station Arco
01.2024 - Current
Utility Clerk
Food 4 Less Supermarket
01.2024 - 10.2024
High School Diploma -
Herbert Hoover Highschool
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