Cesar A Lopez
Mesquite
Summary
Dynamic leader with a proven track record at Jack in the Box, adept in strategic planning and operations management. Excelled in boosting revenue and enhancing customer satisfaction through innovative strategies and strong team development. Skilled in recruiting, training, and leading diverse teams to exceed performance metrics. Achieved significant growth by leveraging business analysis and customer relations skills.
Overview
16
16
years of professional experience
Work History
District Manager
Jack in the Box
02.2018 - 10.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
General Manager
Jack in the Box
04.2008 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Sales management
- Operations management
- Customer relations
- Staff development
- Team development
- Multi-unit management
- Action plans
- Employee scheduling
- Team leadership
- Conflict management
- Staff management
- Leadership development
- Sales reporting
- Policies and procedures
- Staff recruiting
- Business and operations analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
District Manager
Jack in the Box
02.2018 - 10.2023
General Manager
Jack in the Box
04.2008 - 02.2018
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