Cesar Macias
El Paso,TX
Summary
Energetic and hardworking sales professional offering proven leadership, planning and problem-solving abilities honed over 20-year sales experience. Skillfully plan and implement market-driven promotions to exceed customers expectations and strengthen sales team. Ready to bring knowledge and abilities to a dynamic position with a positive attitude. Skills Team building and leadership
Overview
5
5
years of professional experience
Work History
Experience DISTRICT MANAGER
Meraki Solutions El Paso
03.2019 - 05.2020
- Taught the sales team how to connect with customers and build long-term, productive relationships
- Coordinated sales programs to capitalize on revenue opportunities and maximize profitability
- Worked closely with all sales personnel to assist with routine sales and handle advanced issues
- Engaged customers to quickly identify needs, negotiate contracts and close sales
- Established ambitious quotas and helped each team member implement a personalized plan to achieve targets
- Projected sales and identified less profitable areas by closely monitoring operations
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Continuously classified and filed records to keep the system efficient and all information organized.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
SALES, FINANCE MANGER
CASA FORD/SHAMALEY FORD/FORD MOTOR COMPANY
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Contracted customers, title paperwork, and offer extended warranty and other products
- Organized forms needed to contract
- Planned and led team meetings, as well as presented personal & dealer month numbers in comparison to rest of team and the rest of the region.
Asset Manager
Vertical One
02.2021 - 03.2023
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
Receptionist
El Paso Catholic Diocese
04.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
CASHIER
Speedway Gas Station
07.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
Education
Some College (No Degree) - Business Administration
Sul Ross State University
Alpine, TXAssociate of Applied Science - Business Administration
El Paso Community College
El Paso, TX05.2024
Skills
- Customer Relationship Management
- Team Leadership
- Verbal and Written Communication
- Schedule Preparation
- Managing Appointments
- Bilingual English/Spanish
- Managing Employee Relations
- Coaching and Mentoring
- Managing Cash Register
- Scheduling and Coordinating
- Sales and Marketing
Timeline
Receptionist
El Paso Catholic Diocese
04.2023 - 09.2023
Asset Manager
Vertical One
02.2021 - 03.2023
CASHIER
Speedway Gas Station
07.2020 - 06.2021
Experience DISTRICT MANAGER
Meraki Solutions El Paso
03.2019 - 05.2020
SALES, FINANCE MANGER
CASA FORD/SHAMALEY FORD/FORD MOTOR COMPANY
Some College (No Degree) - Business Administration
Sul Ross State University
Associate of Applied Science - Business Administration
El Paso Community College
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