Cesar Marti
Bronx,NY
Summary
Accomplished Team Leader with a proven track record at Pret A Manger, enhancing team collaboration and problem-solving skills. Excelled in staff training and cash handling, significantly improving operational efficiency and customer satisfaction. Expert in fostering a positive work environment and driving quality improvement initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Team Leader
Pret A Manger
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Barista
Blank Street
09.2022 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Shift Supervisor
Starbucks
10.2017 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
High School Diploma -
Bronx High School For The Visual Arts
Bronx, NY02.2010
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- Work Planning and Prioritization
- Quality Improvement
- Cash Handling
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Pret A Manger
04.2024 - Current
Barista
Blank Street
09.2022 - 08.2024
Shift Supervisor
Starbucks
10.2017 - 01.2022
High School Diploma -
Bronx High School For The Visual Arts
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