Martha Martinez
Houston,TX
Overview
33
33
years of professional experience
Work History
Manager
Whatabuger
Houston, TX
11.2019 - 07.2024
- Implemented cost saving initiatives within the store budget guidelines.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Coordinated with suppliers regarding delivery schedules and pricing issues.
- Organized promotional events at the store to draw in more customers.
- Responsible for interviewing, hiring and training new employees.
- Scheduled shifts for staff members based on weekly forecasts.
- Assisted in developing menus items according to customer preferences.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Established systems for tracking employee attendance and punctuality records.
- Conducted regular performance reviews with staff members providing constructive feedback.
- Ensured compliance with all local health regulations related to food safety.
- Analyzed sales data to identify trends and opportunities for increased profits.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Managed team of 10-15 employees in fast-paced environment.
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising crew members, delivering optimal productivity.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Manager
Jack in the Box
Houston, TX
05.1991 - 11.2019
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with industry regulations and company policies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Managed accounts payable, accounts receivable and payroll.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw food preparation, production and presentation according to quality standards.
Education
GED -
Mexican Schools
MexicoSkills
- Policy Implementation
- Business Administration
- Operations Management
- Workforce Management
- Performance Management
- Financial Management
- Schedule Preparation
- Customer Relationship Management (CRM)
- Team Leadership
- Product Management
- Verbal and written communication
- Staff Management
Languages
Spanish
Professional
Timeline
Manager
Whatabuger
11.2019 - 07.2024
Manager
Jack in the Box
05.1991 - 11.2019
GED -
Mexican Schools