Detail-oriented Operations Analyst in the financial service industry with a zest for solving complex problems. Seeking to transition into a Tech role.
Overview
2
2
years of professional experience
Work History
Web Developer
Personal Project
Tampa, FL
12.2023 - Current
Build a Marketplace Website with Python/Django
Created multiple functionalities such as: user login, sign up, contact form, search capabilities and more
Troubleshot, tested and remedied issues before software deployment.
Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Operational Risk Analyst II - Balance Sheet Control & Remediation - Bank Network Management
CITIBANK
07.2022 - Current
Troubleshoot, track, and investigate data related issues and critically evaluate information gathered from multiple disparate sources to reconcile conflicts and construct high-level information metrics
Independently work with business partners and stakeholders to remediate breaks and exceptions in Citi's owned cash bank accounts
Collect and analyze key metrics to identify process improvements and support the implementation of projects
Ensure compliance with corporate policies, laws and regulatory requirements
Address root causes that persistently lead to operational gaps by challenging both historical and proposed practices.
Operational Risk Analyst I- Control Focus Remediation Unit - TTS Client Operations
CITIBANK
08.2021 - 07.2022
Collaborate, monitor, and report statistics on critical functions to locate any gaps that may require remediation in TTS Ops
Analyse and interpret large volumes of data to identify trends and patterns related to operational risks and provide recommendations for improvements
Create monthly business review (MBR) & quarterly business review QBR PowerPoint presentations to ultimately be utilized by TTS Ops lead to evaluate the business controls performance on a monthly and quarterly basis
Lead the Audit Engagement program to monitor the progress on the ongoing audits for TTS Ops globally with aim to store final audit reports received from IA and serve as an intermediary for any escalations if needed.
Education
BOOTCAMP - Computer Science
Nucamp
Remote
04-2023
Bachelor of Science - Finance
University of South Florida
Skills
Risk & Controls
Bank Network Management
Communication
Reconciliation
Data / Records Management
Collaboration
Analytics
Results Driven
SQL
Python
Django
AWS
Tableau
Planning
Languages
Spanish
Native/ Bilingual
Timeline
Web Developer
Personal Project
12.2023 - Current
Operational Risk Analyst II - Balance Sheet Control & Remediation - Bank Network Management
CITIBANK
07.2022 - Current
Operational Risk Analyst I- Control Focus Remediation Unit - TTS Client Operations