Cesar Montero
Morgan Hill,CA
Summary
Efficient Order Processing Specialist with 4 years of data verification and sales transaction experience. Well-versed in account management and account inquiry resolution to add value to fulfillment and shipping team. Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Library Clerk position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Order Processing Specialist (Promoted)
Us Technical Ceramics Inc.
07.2018 - 04.2023
- Communicated with customers to answer questions and perform account maintenance.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Recommended merchandise and services that would meet customer needs.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Adhered to legal regulations to run compliant operations.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
CNC Machinist
Us Technical Ceramics Inc.
12.2015 - 04.2023
- Maintained tight tolerances with design specifications.
- Properly loaded and unloaded materials in and out of machines.
- Manually set up machinery, lathes, and grinders.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Trained and coached new team members on proper machine set-up procedures.
- Increased production efficiency by closely studying blueprints for accurate machine programming.
- Regularly exceeded daily production goals by effectively troubleshooting machinery and programming issues.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Studied changing production and daily work orders to adjust offsets correctly.
- Inspected, repaired and replaced system components.
- Performed preventive and corrective maintenance on boilers, engines and generators.
- Inspected completed parts to verify compliance with specifications and quality standards.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Worked with team members to improve production processes and procedures.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Used CNC and manual equipment to perform both initial and final machining.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Reduced error and non-conformances with by utilizing fixtures and cutting tools on CNC machines.
- Adjusted machines to increase productivity for runs.
- Supported recordkeeping by logging daily production, scrap rate and machine maintenance data.
- Operated drill presses, lathes and milling machines to produce required parts.
- Adjusted machine settings to reduce waste and improve efficiency.
- Completed over 30 work orders on-time and under-budget by closely monitoring machine production efficiency.
Chemical Technician
Tencate Protective Fabrics Usa
08.2011 - 11.2015
- Efficiently organized and maintained equipment to keep laboratory productive and safe.
- Recorded test results using variety of chemistry-specific software programs.
- Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
- Tracked experimental results, coordinated data reviews and produced detailed reports.
- Operated industrial mixers to compound and blend chemicals.
- Handled chemicals such as nitric acid, sulfuric acid and hydrofluoric acid using strict safety protocols.
ATM Field Service Technician
Hamilton Pacific
04.2004 - 07.2011
- Assisted customers with technical support inquiries.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Efficiently troubleshot and repaired ATM printers equipment to cut company costs and maximize productivity.
- Inspected and tested faulty circuit boards and microprocessors.
- Serviced ATM equipment for expedient repair and minimal downtime.
Education
Bachelor of Science - Computer Science And Programming
Stanford University
Stanford, CA11.2027
High School Diploma -
Live Oak High School
Morgan Hill, CA07.2000
Skills
- Multitasking Abilities
- Customer Service
- Quality Assurance
- Organizational Skills
- ERP Systems Knowledge
- Remote Office Availability
- Active Listening
- Problem-Solving
- Analytical Thinking
- Flexible and Adaptable
- Teamwork and Collaboration
- First Aid/CPR
Languages
Spanish
Native or Bilingual
Timeline
Order Processing Specialist (Promoted)
Us Technical Ceramics Inc.
07.2018 - 04.2023
CNC Machinist
Us Technical Ceramics Inc.
12.2015 - 04.2023
Chemical Technician
Tencate Protective Fabrics Usa
08.2011 - 11.2015
ATM Field Service Technician
Hamilton Pacific
04.2004 - 07.2011
Bachelor of Science - Computer Science And Programming
Stanford University
High School Diploma -
Live Oak High School
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