Cesar Morales
Sylmar,CA
Summary
Client-focused worker with a background in customer service for eligible recipients and community referrals. A determined employee with 20 years experience working with families to help coordinate any application process to meet required timeframes.
Bilingual individual who has managed large caseloads while maintaining a high attention to detail.
An astute individual offering extensive program eligibility knowledge in the medical field including knowledge of Medi-Cal, Covered CA and MediCare programs. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Professional worker with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Eligibility Worker
Los Angeles County Department Of Public Social Services
01.2004 - 04.2024
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
- Enhanced client self-sufficiency through the provision of referrals to applicable community resources and support services.
- Communicated with people from various cultures and backgrounds on application process.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Assisted clients with accurate eligibility form, application and document completion.
- Intervened in crisis situations to protect participants and their families
Education
Associate of Science - Criminal Justice
Los Angeles Mission College
Sylmar, CASkills
- Excellent written and verbal communication
- Excellent customer service and interpersonal skills
- Benefits program knowledge
- Application processing
- Appointment Scheduling
- Policy Knowledge
- Proficient in Microsoft Office (Word, Excel, Outlook, etc)
- Fluent with Medi-Cal program aid codes
- Referral Coordination
Certification
Completed Trainings:
- Civil Rights Training - 03/2024
- Americans with Disabilities Act Title II- 03/2024
- Customer Service and Cultural Diversity Awareness- 03/2022
- Cybersecurity Awareness- 01/2024
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Worker
Los Angeles County Department Of Public Social Services
01.2004 - 04.2024
Associate of Science - Criminal Justice
Los Angeles Mission College
Completed Trainings:
- Civil Rights Training - 03/2024
- Americans with Disabilities Act Title II- 03/2024
- Customer Service and Cultural Diversity Awareness- 03/2022
- Cybersecurity Awareness- 01/2024
Similar Profiles
Brenda RubinBrenda Rubin
Eligibility Worker II at Los Angeles County Department of Public Social ServicesEligibility Worker II at Los Angeles County Department of Public Social Services
Karine AlexanianKarine Alexanian
Eligibility Worker II at Los Angeles County Department of Public Social ServicesEligibility Worker II at Los Angeles County Department of Public Social Services
Barbara ThurmanBarbara Thurman
Eligibility Worker II at Los Angeles County Department of Public Social ServicesEligibility Worker II at Los Angeles County Department of Public Social Services