Cesar Morales
Buena Park,CA
Summary
Accomplished leader with a proven track record at Dennys, enhancing operational efficiency and driving revenue growth by over 20%. Expert in financial administration and fostering vendor relationships, I excel in building high-performing teams and implementing innovative business development strategies. Skilled in problem resolution and performance improvement, I am committed to achieving excellence and organizational development.
Overview
20
20
years of professional experience
Work History
General Manager
Dennys
08.2022 - 01.2025
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
General Manager
Popeyes/arbys
06.2005 - 02.2018
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with
- Formulated policies and procedures to streamline operations
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
None -
Bolsa Grande High School0
Garden GroveSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Team leadership
- Staff training
- Relationship building
- Staff training/development
- Training and developm
- Oriented
- Performance improvement
- Process improvements
- Customer retention
- Vendor relationships
- Purchasing and planning
- Performance analysis
- Project planning
- Organizational development
- Financial administration
- Sales analysis
- Sound judgment
- Market analysis
- Loss prevention
- Product analysis
Timeline
General Manager
Dennys
08.2022 - 01.2025
General Manager
Popeyes/arbys
06.2005 - 02.2018
None -
Bolsa Grande High School0
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