Summary
Overview
Work History
Education
Skills
Websites
Snowboarding, work out, tennis, play acoustic guitar.
Languages
Timeline
Generic

Cesar Nascimento

Castle Rock,CO

Summary

Adept at elevating guest experiences through exceptional service and a strong work ethic, as demonstrated at Fogo De Chao and another Hotels and restaurants I have worked. Skilled in cash handling and hospitality service, I significantly improved customer satisfaction and efficiency. My leadership at Sharp Line Painting showcases my ability to drive results and foster client relationships, underlining my comprehensive skill set in both management and customer engagement.

Overview

17
17
years of professional experience

Work History

Server

Fogo De Chao
11.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.

Owner

Sharp Line Painting
04.2018 - Current
  • Managed day-to-day business operations.
  • Answering phone calls, scheduling estimates and meeting up with clients for estimates.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Restaurant Supervisor

White Lodging Marriott
08.2018 - 11.2019
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Server

Texas De Brazil
05.2014 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Room Service Server

Viceroy Hotel Snowmass
11.2011 - 04.2014
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Collaborated with team members to complete large catering orders for events held within the hotel venue.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.

Room Service Server

Horseshoe Bay Resort
05.2009 - 10.2011
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.

Ski Vallet

The Ritz Carlton Club
11.2007 - 04.2009
  • Collaborated with other team members to provide seamless service in a fast-paced environment.
  • Continuously sought opportunities for professional growth through participation in industry seminars and training courses.
  • Addressed guest concerns promptly and professionally, resolving issues effectively.
  • Enhanced guest satisfaction by efficiently organizing and managing ski equipment.
  • Streamlined the ski valet process for improved guest experience and increased return visits.
  • Developed strong relationships with regular clients through attentive service, fostering loyalty among returning customers.

Education

Technology in Tourism - Tourism Management

Faculdades Integradas Modulo
Caraguatatuba - Sao Paulo - Brazil
01.2004

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Snowboarding, work out, tennis, play acoustic guitar.

I started Snowboarding in 2007 in Aspen CO when I first came to the USA to work for the Ritz Carlton Club in Aspen.

Working out is always been part of my life either lifting, jogging, playing tennis etc and I also play the acoustic guitar since the age seventeen.

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional

Timeline

Server

Fogo De Chao
11.2018 - Current

Restaurant Supervisor

White Lodging Marriott
08.2018 - 11.2019

Owner

Sharp Line Painting
04.2018 - Current

Server

Texas De Brazil
05.2014 - 08.2018

Room Service Server

Viceroy Hotel Snowmass
11.2011 - 04.2014

Room Service Server

Horseshoe Bay Resort
05.2009 - 10.2011

Ski Vallet

The Ritz Carlton Club
11.2007 - 04.2009

Technology in Tourism - Tourism Management

Faculdades Integradas Modulo

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Cesar Nascimento