Summary
Overview
Work History
Education
Skills
References
Timeline
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Cesar Nevarez

Hawthorne,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Expert in Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self-motivated Statistician with exceptional quantitative analysis skills. Known for strengths in assessing data reliability and creating meaningful reports. Highly skilled in technical writing and documentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Hallmark Aviation
10.2021 - Current
  • Worked directly with the Singapore Airlines account at the Los Angeles Airport
  • Part-time Acting Supervisor for over a year
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Delivery Driver

Fresh Brothers
10.2019 - 10.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.

Customer Service Associate

In N Out
01.2019 - 10.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Arts - History: Social Science Education

California State Dominguez Hill University
Carson, CA
05.2023

Skills

  • Passenger Support
  • Ticket Changes
  • Billing Inquiries
  • Customer Complaint Resolution
  • Training Programs
  • Overseeing Employees
  • Regulatory Compliance
  • Historical Research
  • Statistical Modeling
  • Data Acquisition

References

Steve Martinez

Customer services agent LAX

Singapore Airlines

+1(310) 418-8940

steve_martinez@singaporeair.com.sg

Aileen Ocampo

Finance Clerk

Singapore Airlines

+1(310) 293-6945

aileen_ocampo@singaporeair.com.sg

Timeline

Customer Service Agent

Hallmark Aviation
10.2021 - Current

Delivery Driver

Fresh Brothers
10.2019 - 10.2021

Customer Service Associate

In N Out
01.2019 - 10.2019

Bachelor of Arts - History: Social Science Education

California State Dominguez Hill University

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Cesar Nevarez