Cesar Nichodiaz
Nutley,NJ
Summary
Professional with strong background in retail management, prepared to lead teams (strong leadership)and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.
Valued for reliability and adaptability, with focus on teamwork and achieving organizational goals.
Overview
27
27
years of professional experience
Work History
Retail Store Supervisor
Shoprite Supermarket
02.2007 - Current
- Oversaw HABA/Non Foods department, focusing on sales, profit, and customer experience by managing staff, inventory (stocking, rotation, pricing), merchandising, and ensuring compliance with safety/store policies
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Oversaw employees and store functions on daily basis.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Analyzed financial reports to identify areas for improvement and implement cost-saving measures while maintaining exceptional service quality.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
- Conducted periodic performance reviews with each team member as part of ongoing professional development initiatives within the workplace environment.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Implemented innovative solutions for improving workflow efficiency within the retail space, leading to increased productivity levels among staff members.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
- Evaluated sales trends to make informed decisions regarding inventory replenishment and markdown strategies.
- Maintained a visually appealing store environment through regular cleaning, organization, and merchandise presentation updates.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
- Rectified issues with all staff departments.
- Enforced company policies consistently across all employees to maintain a fair work culture that promoted teamwork and overall success.
- Boosted store sales through effective merchandising and strategic product placement.
- Observed and monitored store's security cameras to reduce retail crimes.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances.
- Established an open line of communication between upper management personnel allowing for streamlined decision-making processes.
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
- Determined layout of store merchandise for visual appeal to consumers.
- Trained and oriented associates to maximize team performance.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
- Recruited, trained, scheduled, motivated, and evaluated shipping/receiving staff.
Airport Operations Agent
LAP (Lima-Peru)
01.2005 - 12.2006
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
- Contributed to emergency preparedness initiatives by participating in drills and staying informed about best practices for crisis response scenarios.
- Provided comprehensive training to new Airport Operations Agents, fostering a skilled workforce capable of handling diverse tasks effectively.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
- Conducted thorough security checks to safeguard airport facilities, employees, and passengers from potential threats.
- Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
- Conducted regular audits of operational processes to identify areas for improvement and implement corrective measures, resulting in enhanced efficiency levels within the airport.
- Improved airport safety by conducting regular inspections and identifying potential hazards.
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
- Collaborated with customs officials to ensure compliance with import and export regulations, facilitating smooth international travel experiences for passengers.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
- Provided announcements to passengers to explain baggage procedures.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Supervised air traffic controllers and airfield personnel, providing training and guidance.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Conducted departure and arrival briefings.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
Enlisted Non Commissioned Officer (Sergeant)
US Army
01.2000 - 10.2004
- Reduced equipment loss rates by implementing strict inventory management procedures and conducting regular inspections.
- Led security efforts for multiple installations, maintaining a safe environment for all personnel and preventing unauthorized access to sensitive materials.
- Operated and maintained armored vehicles.
- Conducted thorough risk assessments for various missions, implementing safety measures that minimized potential hazards to personnel and equipment.
- Successfully completed multiple deployments in various regions worldwide, adapting to diverse environments and cultures while maintaining peak performance levels.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
- Trained new recruits in essential soldiering skills, fostering a strong foundation for their military careers.
- Responded calmly and professionally to chemical, biological and nuclear threats.
- Coached and mentored new recruits for motivated, high-performing teams.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
Retail Store Clerk
President Supermarket
07.1998 - 01.2000
- Collaborated with team members to execute promotional events successfully, resulting in increased foot traffic and sales.
- Facilitated seamless inventory replenishment processes by unloading shipments efficiently and stocking shelves accurately.
- Maintained accurate cash handling procedures to ensure smooth transactions and prevent discrepancies at the register.
- Proactively identified and reported inventory discrepancies, leading to improved stock control and fewer out-of-stock situations.
- Reduced shrinkage levels with vigilant loss prevention measures and thorough merchandise checks.
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Enhanced store cleanliness and organization, ensuring a pleasant shopping environment for customers.
- Received positive feedback from customers due to attentive service and knowledgeable product recommendations.
Education
Some College - Computer Science
Central Texas College
Killeen, TXAssociate of Science - Computer And Information Systems
Passaic County Community College
Paterson, NJHigh School Diploma -
Guadalupe High School
Lima, Peru12-1993
Skills
- Strong Leadership skills
- Effective Communication
- Store operations
- People management
- POS systems
- Retail merchandising
- Project management
- Business development
- Inventory ordering
- Promotions and marketing
- Multitasking and prioritizing
- Customer satisfaction
- Problem-solving aptitude
- Delegation and supervision
- High Standard of computer Literacy
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Store Supervisor
Shoprite Supermarket
02.2007 - Current
Airport Operations Agent
LAP (Lima-Peru)
01.2005 - 12.2006
Enlisted Non Commissioned Officer (Sergeant)
US Army
01.2000 - 10.2004
Retail Store Clerk
President Supermarket
07.1998 - 01.2000
Some College - Computer Science
Central Texas College
Associate of Science - Computer And Information Systems
Passaic County Community College
High School Diploma -
Guadalupe High School