Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cesar Olvera

Terrell

Summary

Resourceful and results-driven professional with a diverse background spanning the restaurant, concert venue, and automotive industries. Known for delivering exceptional customer service, managing operations efficiently, and fostering positive relationships with clients and team members. In the restaurant sector, excelled in high-pressure environments by providing top-notch guest service and leading teams to ensure smooth dining experiences. In the concert venue industry, demonstrated strong event coordination, crowd management, and VIP services, contributing to seamless event execution and increased customer satisfaction. In the automotive field, leveraged problem-solving skills to ensure customer satisfaction, manage sales, and deliver excellent after-sales service. A versatile team player with a commitment to creating memorable experiences, driving sales, and improving operational efficiency across multiple sectors

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Amazon
03.2024 - Current
  • Checked packages and merchandise for damage and notified vendors
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
  • Assembled pallets and crates for secure transportation of materials
  • Strapped items down over protective padding to secure throughout transportation
  • Unpacked and repacked items in different quantities and configurations for shipment
  • Surrounded items in cling film, padded blankets, and tape to protect from damage

Maintenance Technician/package Handler

Amazon
05.2023 - 03.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.

Lube Technician

Toyota of Plano
01.2023 - 04.2023
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.

Sales Consultant

AutoZone
12.2021 - 03.2022
  • Changed parts in customer vehicles
  • Stocked parts onto shelves
  • Closed the store
  • Trained and mentored junior employees on regulations, best practices and performance strategies
  • Organized parts storage and stocked inventory according to established guidelines

Server

Toyota Music Factory
07.2020 - 11.2020
  • Served food and drinks to guests
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

Education

Diploma - Automotive Technology II

Universal Technical Institute (UTI)
Dallas, TX
08.2023

Graduated -

Nimitz High School
Irving, TX
06.2022

Skills

  • Introduction to Engines
  • Electrical Fundamentals
  • Introduction to Powertrains
  • Electrical Applications
  • Introduction to Drivability
  • Advance Electrical Applications
  • Introduction to Undercar
  • Braking Systems
  • Steering & Suspension Systems
  • Applications of Drivability
  • Power & Performance I (Engine Build)
  • Manual Transmissions
  • Power & Performance II (Bolt on Performance)
  • Automatic Transmissions
  • Power & Performance III (Super Street)
  • HVAC
  • Advanced Technology/Hybrid & Service Advising
  • Guest Relations – Providing exceptional service and creating a welcoming environment for guests
  • Conflict Resolution – Addressing customer complaints and concerns diplomatically
  • Communication – Effectively communicating with both guests and team members
  • Multitasking – Managing multiple tasks simultaneously while maintaining service quality
  • Event Setup and Breakdown – Assisting with setting up for concerts and events, including staging, lighting, and sound equipment
  • Ticketing and Entry – Knowledge of ticketing systems, managing guest access, and ensuring smooth entry to the venue
  • VIP Services – Providing special attention to VIP guests, managing backstage access, or assisting with exclusive services
  • Logistics Support – Coordinating various elements of the concert, from vendor management to artist requests

Languages

Spanish
Native or Bilingual
Korean
Elementary
English
Native or Bilingual
French
Elementary

Timeline

Warehouse Worker

Amazon
03.2024 - Current

Maintenance Technician/package Handler

Amazon
05.2023 - 03.2024

Lube Technician

Toyota of Plano
01.2023 - 04.2023

Sales Consultant

AutoZone
12.2021 - 03.2022

Server

Toyota Music Factory
07.2020 - 11.2020

Diploma - Automotive Technology II

Universal Technical Institute (UTI)

Graduated -

Nimitz High School
Cesar Olvera